Director, Customer Success

1 month ago

Remote, Oregon, United States Bullhorn Full time

For the past 25 years, Bullhorn has dedicated itself to building industry-leading, cloud-based software for the staffing and recruitment industry. Led by the original co-founder, partnered with private equity, and powered by seasoned leaders across a global workforce with an eye toward innovation, Bullhorn has had year over year growth, making it the market leader in the recruitment software space while allowing for new opportunities for over 29% of our employees to advance their careers in the past 12 months.

We are a remote-first organization and over 38% of our employees reside outside the United States. Headquartered in Boston, we also have offices in London, Brighton, Rotterdam, Frankfurt and Sydney (just in case you're in the area to stop by). Whether you're local or remote, our vision is to ensure every employee has a sense of belonging, a voice that is heard, and a clear path for success. Your incredible experience as an employee will consist of flexible work hours to ensure a positive work-life balance and use Zoom, Slack, and other tools to stay connected.

About the Role

Reporting to the Vice President of Customer Success, the Director, Customer Success will be responsible for managing and overseeing our global team of Bullhorn customers. The team is responsible for driving adoption, providing consultation & guidance and ensuring value realization post go-live for Bullhorn's mid market and national field customers. Engagements require understanding customers' business needs, Bullhorn solutions and experience to date, developing success plans and driving measurable impact (i.e. improvement in customer health, sentiment, optimization and retention).

A typical day will include...

  • Holding the team accountable to key metrics including: engagement activities, customer sentiment, adoption health and risk mitigation execution.
  • Creating and executing the strategic direction for the team and our customers including understanding core business problems, defining measures of success, providing appropriate solutions and opportunities for improvement through optimizing the Bullhorn ecosystem.
  • Providing consultative guidance through your domain knowledge of our customers' industries and BH solutions
  • Solving complex problems and bringing a customer-centric perspective to solutions-oriented engagements
  • Collaborating closely with cross functional teams to understand historical insights, broader customer strategy and longer-term customer roadmap
  • Coaching team members on delivering quality customer engagements, being a consultative advisor to drive key business outcomes for customers
  • Developing resources and process workflows to support effective engagements & outcomes - including customer facing impact statements to articulate the ROI of solutions.
  • Serving as an escalation point and Executive Sponsor for customers by engaging directly with customer leadership.
  • Analyzing customer insights and trends to drive action and desirable outcomes in support of an incredible customer experience; accountable to gross retention within the field segment.
  • Leveraging Gainsight to ensure visibility into customer health, active engagements, and opportunities for targeted interventions.

This role is a fit for you if...

  • You have 5+ years leading and growing customer-facing teams with complex customers (services, consulting, customer success, implementations, account management, solution consulting)
  • You have direct experience in a customer-facing role working with key external and internal stakeholders
  • You have a deep understanding of the staffing industry & Bullhorn solutions.
  • You excel at building cross-functional relationships and can collaborate across sales, services, product & support to drive a positive customer experience
  • You are passionate about helping our customers get the most out of the products they have purchased
  • You leverage data to drive decisions and actions
  • You are motivated by building teams, developing processes and iterating for greatest impact
  • You demonstrate strong coaching, interpersonal, communication and skills and a consultative approach to customer engagements
  • You have the ability to develop operational processes & frameworks to deliver
  • You have the ability to lead in an environment of high growth, ambiguity with the complexity of diverse product lines
  • You understand organizational dynamics and management priorities, and are able to work effectively in a fast paced, results driven company
  • You have the ability to travel to customer sites periodically as needed.

What we offer...

  • Benefits eligibility effective DAY ONE including Medical, Dental, Vision, 401(k), 401(k) Match, and more
  • Unlimited Planned Paid Time Off
  • Global Mental Health Support
  • On-Demand Learning & Development
  • Quarterly paid volunteer days
  • Lucrative Employee Referral Program (eligible for prior to your first day)
  • Company-wide mentor program

Bullhorn's core purpose is to create an incredible customer experience, which starts with first creating an incredible employee experience. Our vision is for every employee to have a sense of belonging, a voice that is heard, and a clear path for success. We are committed to building diverse and inclusive teams, and our culture is shaped by our five core values: Ownership, Energy, Speed & Agility, Service, and Being Human.

We are a people-first culture where everyone's contribution is valued and respected. We're looking for smart, forward-thinking individuals who aren't afraid to challenge the status quo and bring fresh perspectives to the table. If you're someone who thrives in a casual, yet fast-paced and agile environment, we'd love to have you join us.

  • Director, Customer Success

    4 weeks ago

    Remote, Oregon, United States insightsoftware Full time

    Company Descriptioninsightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and...

  • Senior Director, Customer Success

    3 weeks ago

    Remote, Oregon, United States Level Access Full time

    Level Access is a leading accessibility solutions provider, dedicated to ensuring digital equality for all individuals. We are seeking a highly energetic and motivated leader in Customer Success to join our dynamic Customer Experience teamAs Director of Customer Success at Level Access, you will be responsible for leading a team of Enterprise Customer...

  • Director, Customer Success Onboarding

    4 weeks ago

    Remote, Oregon, United States BlackLine Full time

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doing At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process....

  • Customer Success Specialist

    2 months ago

    Remote, Oregon, United States Bitwarden Full time

    Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Harris healthcare Full time

    Join the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...

  • Head of Customer Success Operations

    2 months ago

    Remote, Oregon, United States Quickbase Full time

    Head of CS Operations (Director Level)About the roleAs a leader within the Go-To-Market (GTM) Operations team, you will lead a team of analysts that support Strategic Planning, Program Execution, Core Systems, and Insights/Analytics for our Customer Success Managers, Service Delivery and Customer Support teams. Reporting to our SVP, Business Operations, you...

  • Enterprise Customer Success Manager

    2 months ago

    Remote, Oregon, United States Incode Technologies Full time

    REIMAGINE TRUSTIncode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality,...

  • Senior Customer Success Manager

    2 months ago

    Remote, Oregon, United States Hyperscience Full time

    Company DescriptionHyperscience is a market leader in hyperautomation and a provider of enterprise AI infrastructure software. The Hyperscience Hypercell platform unlocks the value of an organization's back office data through the automation of end-to-end processes, and transforms complex documents into LLM and RAG-ready data to power enterprise GenAI...

  • Senior Manager of Customer Success

    1 month ago

    Remote, Oregon, United States EasyLlama Full time

    EasyLlama is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. We're leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Our mobile-friendly platform meet employees where they are, fostering...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Neota Full time

    DescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States CertifID Full time

    Cybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...

  • Head of Customer Success

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleAs the Head of Customer Success at SmarterDx, you will build and scale SmarterDx's Customer Success function from scratch as we continue on our trajectory to become a dominant force in the clinical documentation space. You won't just be an intermediary for our clients: rather, you will draw upon your direct expertise in hospital revenue cycle management,...

  • Manager, Customer Success

    1 month ago

    Remote, Oregon, United States Cloudflare Full time

    About UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States SmarterDx Full time

    RoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Talkable Full time

    Drive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States RepeatMD Full time

    About Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States Applied Systems Full time

    Job DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...

  • Customer Success Manager

    2 months ago

    Remote, Oregon, United States Seekr Technologies Full time

    Location: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...

  • Customer Success Manager

    1 month ago

    Remote, Oregon, United States SchooLinks Full time

    DescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...

  • Customer Success Associate

    4 weeks ago

    Remote, Oregon, United States Clarify Health Solutions Full time

    Our MissionWe exist to power better care. We are on a mission to power better care​ by delivering he actionable data, insights and incentives that enable providers to improve access, affordability, and health outcomes. Clarify translates vast amounts of healthcare data into achievable actions to engage providers, optimize their performance and contain...