Product Enablement Manager
4 weeks ago
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Product Enablement Manager
Job Summary:
At Iron Mountain, we protect what our customers value most, from every day to the extraordinary, while helping them bridge the physical and digital world. Today, we help our customers, including 95% of the Fortune 1000, to manage and extract value from their physical and digital assets, preserve priceless art, restore classic films, outsource their data centers around the globe, and more. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here you will be part of a team that doesn't just embrace what's exceptional. It is exceptional. Global Product & Technology offers its customers a set of Digital Transformation solutions that deliver greater convenience and accessibility. The Product Enablement Manager role sits within the global Product Enablement team in the Digital Business Unit of Iron Mountain.
Iron Mountain is seeking a Product Enablement Manager to provide global support to our Commercial teams as we continue to roll out new, innovative solutions, as well as enhance our existing digital offerings in each region. Product Enablement plays a crucial role in ensuring successful go-to-market product launches by equipping global Sales, Pre-Sales, and Professional Services teams with the product knowledge needed to confidently and accurately work with our customers to support their transformation from physical to digital and beyond.
Responsibilities
You will work closely with the Director of Product Enablement, other Product Enablement managers, as well as subject matter experts, product marketing, and product managers to develop and design training and other content in a manner that coincides with appropriate training techniques and pedagogy. You will develop and deliver projects consisting of but not limited to eLearnings, sales plays, battlecards, product demos, and curriculum that ensure consistency of understanding of our products' value, functionality, and differentiators. You will also work closely with the Sales Enablement team to: ensure new learning courses are tracked and completed to meet expected sales and revenue targets in support of the organizational strategy and goals, as well as support workshops and other enablement activities to deliver supplementary sessions. Gathering feedback and incorporating this into future enablement activities is a key aspect to ensure learning is effective and well consumed.
The Responsibilities
● Effectively deliver the Go To Market enablement strategy for the product portfolio you own in alignment to the Product Management roadmap
● Create and continuously deliver assets such as training videos, e-learning paths and courses, talk track guides, podcasts, job aids, and product demos
● Conduct and/or facilitate live training sessions with Sales, Pre-Sales and Professional Services teams
● Continuously maintain training materials across required repositories to ensure they remain up to date and accurate
● Analyze usage data to determine the success of content and trainings and adjust accordingly
● Maintain a roadmap for your assigned subset of the product portfolio to track content that needs to be delivered in accordance with business priorities
● Influence stakeholders and proposed training delivery timelines
● Partner with other functions who need to utilize the content as part of their programs
● Partner closely with the Product Management and Marketing teams to gain the knowledge and information required to develop the content and maintain its accuracy
The Person
● Bachelor's degree in Business, Marketing, or a technical field (or equivalent relevant experience)
● 3+ years of experience establishing Product Enablement functions in a highly cross-functional and global environment
● Technical background with knowledge in Digital Transformation processes and sales techniques
● Prior experience working for software companies with a content management or software as a service solution is a plus
● Ability to work in a fast-paced environment and adapt to changes in business requirements
● Proficiency in: Microsoft Office, Google Slides, Docs, Sheets with the ability to learn course design software and tools
● Knowledge and a working experience of Articulate 360, Adobe Premiere Pro, or Camtasia
● Experience or curiosity in Adult Learning Theory: understanding how adults learn and best retain information
● Ability to analyze feedback and data to determine the success of a training program
● Ability to internalize and aggregate the knowledge given by subject matter experts and present the information in a simplistic manner
● Ability to connect product's features and function capability to customer conversations and differentiating from our competitors
● Very strong customer service, interpersonal and communications skills (oral and written)
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Category: Technology
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