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Senior Product Manager
2 months ago
Product Manager, Paychex, Inc., Rochester, NY April 2007 – February 2014 Led product management and strategy for health insurance agency and related businesses.
Oversaw carrier evaluation and onboarding Conducted market research to understand reasons for high client losses Headed cross-functional task force to address performance issues identified by market research Proposed implementation of changes to executive leadership and initiated implementation of changes, leading to Agency reorganization, numerous process and policy improvements and a 35% reduction in YOY client loss rate.
Led integration with SaaS benefit account provider to replace obsolete FSA platform, resulting in a 25% reduction in YoY client loss rate