LCL12 Customer Service Representative

3 days ago

Minneapolis, Minnesota, United States CenterPoint Energy Full time

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Job Summary

Center Point Energy is looking for aLCL Customer Service Representativeto join our Team, located in Minneapolis, Minnesota.

You will have the ability to: Proven mastery in providing quality, prompt and accurate responses to customer inquiries, complaints, or sales/promotional opportunities for CenterPoint Energy gas and/ or electric customers in a fast paced, high-volume environment. Performs direct customer contact through various channels including phone, email, and chat. Completes administrative functions and data entry.

Essential Functions
  • Responds to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution
  • Issues orders to establish or discontinue gas service or to establish gas service
  • Resolves billing inquiries, performs account adjustments, negotiates payment arrangements and deposit amounts, processes online customer service and electronic billing inquiries and follows-up on customer accounts
  • Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions following outlined policies
  • Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation.
  • Maintains current knowledge of Company systems, policies, procedures, reporting and other information to identify customer needs and ensure customer satisfaction
  • Considers each customer contact as an opportunity to sell or promote additional value-added products or services offered by the company (i.e. IVR, Web, etc.)
Education Description
  • Requires a high school education or GED
Experience
  • Requires one (1) year of customer service experience.

We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

What we bring to you

  • Competitive pay
  • Paid training
  • Benefits eligibility begins on your first day
  • Transit subsidies
  • Flexible work schedule, paid holidays and paid time off
  • Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
  • Professional growth and development programs including tuition reimbursement
  • 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time
Posting Start Date: 06/11/2024
Posting End Date: 07/12/2024

This contractor and subcontractor shall abide by the requirements of 41 CFR * a), a), and a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.



CenterPoint Energy is an Equal Opportunity Employer looking to employ and advance in employment qualified minorities, females, people with disabilities, and veterans.

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Dahl Consulting Full time

    Onsite in St. Louis Park, MN Are you a dedicated and personable individual looking for a new opportunity in the Twin Cities Metro? Dahl Consulting is currently partnering with a leading company in the printing services industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Pronto Heating & Air Conditioning Full time

    Job DescriptionJob DescriptionPronto Heating & Air Conditioning of Edina, MN is looking for a motivated full-time Customer Service Representative (CSR) to join our thriving HVAC business This admin position takes on a variety of customer services, admin duties, and dispatch responsibilities.This full-time admin position earns a competitive wage of $21/hr...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States A-Line Staffing Solutions Full time

    Job DescriptionJob DescriptionA-Line staffing is hiring for a Remote Benefits Customer Service Representative in Minneapolis, MNIf interested APPLY NOW for IMMEDIATE considerationBrittney Blackman | Customer Service Rep Highlights:This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States SP+ Full time

    Customer Service RepresentativeRequisition ID Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : LocationUS-MN-MINNEAPOLISLocation Name R) HENNEPIN COUNTY PORTFOLIOLocation (Location assigned to this requisition will be billed for any background checks and drug tests...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States SP+ Full time

    Customer Service RepresentativeRequisition ID Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : LocationUS-MN-MINNEAPOLISLocation Name R) HENNEPIN COUNTY PORTFOLIOLocation (Location assigned to this requisition will be billed for any background checks and drug tests...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Canteen One Full time

    Customer Service RepresentativeLet's talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast....

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Canteen One Full time

    Customer Service RepresentativeLet's talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast....

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Canteen One Full time

    Customer Service RepresentativeLet's talk about Canteen One We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast....

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States Hero Home Services Full time

    Overview: Call Center Representative At Hero, we believe that our employees will take great care of our customers because we take great care our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members. A Call Center Representative at Hero is...

  • Customer Service Representative

    6 days ago

    Minneapolis, Minnesota, United States Standard Heating & Air Conditioning Full time

    We have an opening for an experienced full-time Customer Service Representative. This important role is the first to connect with our customers and provide the high level of service that we're known for. We offer extensive training, competitive pay, 8 holidays, paid time off and parental leave, free parking, a comprehensive health insurance program and an...

  • Customer Service Representative III

    2 weeks ago

    Minneapolis, Minnesota, United States Integrated Resources Full time

    Job Title: Customer Service Representative IIILocation: Edina, MN Hybrid- working 2 days from home, and 3 days onsite.)Duration: 6 months (Possible extension )Job Description: The Customer Service Assistant's purpose is to provide highly responsive, best-in-class customer support to both internal and external customers.ResponsibilitiesProcess sales orders...

  • Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States eTeam Full time

    Job Title: Customer Service Representative Location: REMOTE Duration: 07 Months Contractor must be available to work nights and weekends occasionally Qualifications:High school diploma or GED Must be able to work a flexible schedule, including weeknights, weekends and holidays Desired Skills:2+ years of customer service experience Proven ability to...

  • Lead Customer Service Representative

    2 weeks ago

    Minneapolis, Minnesota, United States City of Minneapolis Full time

    Position Description This position is restricted to current City of Minneapolis employees. This position will be located at the soon to open East Lake Community Safety Center. The position is responsible for providing guidance to customers and potential resolution of problems associated with City functions, departments, and resources, will include...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States United Airlines Full time

    Customer Service RepresentativeStarting pay of $19.07 per hour with competitive benefits that let you see the world:There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    $18.50/hourMonthly Commission OpportunityShift Premium may ApplyImmediately hiring If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You'll Do:This is an outdoor combination role, where you will assist...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    $18.50/hourMonthly Commission OpportunityShift Premium may ApplyImmediately hiring If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You'll Do:This is an outdoor combination role, where you will assist...

  • Customer Service Representative- Full Time

    1 month ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    Customer Service RepresentativePay: $18.50/hourImmediately hiring If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You'll Do:This is an outdoor combination role, where you will assist customers in different...

  • Customer Service Representative- Full Time

    4 weeks ago

    Minneapolis, Minnesota, United States Avis Budget Group Full time

    Customer Service RepresentativePay: $18.50/hourImmediately hiring If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You'll Do:This is an outdoor combination role, where you will assist customers in different...

  • Customer Service Representative

    4 weeks ago

    Minneapolis, Minnesota, United States UnitedHealth Group Full time

    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.*UMR, UnitedHealthcare's * third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.In providing consumer - oriented health benefit plans to...

  • Customer Service Representative

    1 month ago

    Minneapolis, Minnesota, United States UnitedHealth Group Full time

    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.*UMR, UnitedHealthcare's * third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.In providing consumer - oriented health benefit plans to...