Customer Service Representative
1 week ago
Location: REMOTE
Duration: 07 Months
Contractor must be available to work nights and weekends occasionally
Qualifications:
- High school diploma or GED
- Must be able to work a flexible schedule, including weeknights, weekends and holidays
- 2+ years of customer service experience
- Proven ability to communicate (spoken and written) effectively with a vast variety of customers
- Outstanding communication skills, both written and verbal
- Demonstrated problem solving skills, ability to think on your feet, and take initiative
- Demonstrate a sense of urgency and ownership thinking
- Demonstrate strong organizational, time management and prioritization skills
- High level of professional customer service
- Capable of thriving in a high-pressure, team-oriented and fast-paced environment with the ability to persevere and maintain a positive attitude
- Previous experience in the technology industry desired
- Technical aptitude and an ability to learn new technologies
- Ability to accommodate schedule and activity/priority changes on short notice
- Working knowledge of Microsoft Office and ability to quickly learn new systems
- An intrinsic need/desire to help people
- A love of sports is a plus
- The SportsEngine Play & Events Contractor is responsible for working directly with subscribers of SportsEngine Play, which includes organization administrators and end users, within the Customer Support department. The SportsEngine Play & Events Contractor is responsible for proactive outreach to optimize customer usage, answering customer support inquiries, and supporting live events as needed. This position is held to KPI metrics related to performance consisting of response and close time, LIVE event support, Happiness Ratings and Product Adoption. This position is considered Contract to Hire.
- Become a subject matter expert within our tools and the SportsEngine Play platform to best serve our customers.
- Supporting point of contact with internally hired production crews and event managers to assist with document tracking, live stream scheduling, video uploads and organizational admin support.
- Provide timely and effective support to SportsEngine Play subscribers.
- Conduct escalation outreach to customers who request, or need, managerial assistance, or SportsEngine Play product assistance.
- Proactive outreach to subscribers to improve product adoption and usage within their organization.
- Collaborate with peers and Manager to drive change and improvements within the SportsEngine Play product, this includes participating in team projects.
- Act as a good steward of the company mission and values.
- Other duties as assigned.
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