Medical Program Assistant

2 months ago

Madison, Wisconsin, United States University of Wisconsin Madison Full time
Job Summary:

The Department of Orthopedics and Rehabilitation is looking for a highly organized, collaborative Medical Program Assistant to join our team. The incumbent will support the clinical and academic efforts of faculty within the department. Responsibilities include managing faculty calendars, booking travel, preparing expense reimbursements and communicating with patients regarding paperwork (ie, FMLA, workers compensation, etc). The incumbent will regularly work with faculty, advanced practice providers, other departmental staff and clinic staff.

Successful candidates will have outstanding organizational skills, attention to detail, excellent communication skills, flexibility, and the ability to prioritize multiple competing demands. They will need to work independently, manage confidential information, and provide excellent customer service. A high level of professionalism is required.

Responsibilities: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training.
  • 50% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
  • 30% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff
  • 10% Serves as the primary contact and subject matter expert for specified program policies and procedures
  • 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities
  • 5% Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel Institutional Statement on Diversity:

    Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

    The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

    For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education:

    Preferred
    H.S. Diploma

    Qualifications:

    Required
    - 2 years experience of customer service
    - Proficient in Microsoft Office (Word, Excel), and the use of technology

    Preferred
    -1 year experience in a medical setting

    Successful applicants will demonstrate:
    - Excellent communication
    - Strong organizational and prioritization skills
    - Service oriented

    Work Schedule:

    This position is Monday through Friday and regular business hours.
    Position may require earlier start or later end times depending on special events, meetings, needs of the department, etc.

    Work Type:

    Full or Part Time: 80% - 100%

    This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

    Appointment Type, Duration:

    Ongoing/Renewable

    Salary:

    Minimum $21.00 HOURLY
    Depending on Qualifications
    Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( ).

    SMPH University Staff Benefits flyer: ( ) Additional Information:

    The successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment. University sponsorship is not available for this position.

    This position has been identified as a position of trust with access to vulnerable populations. The selected candidate will be required to pass an initial caregiver check to be eligible for employment under the Wisconsin Caregiver Law and every four years.

    How to Apply:

    To apply for this position, please click on the "Apply Now" button. You will be asked to upload a current resume/CV and a cover letter briefly describing your qualifications and experience as it relates to this role. You will also be asked to provide contact information for three (3) references, including your current/most recent supervisor during the application process. References will not be contacted without prior notice.

    Contact:

    Rachel Timbers

    Relay Access (WTRS): See RELAY_SERVICE for further information.

    Official Title:

    Medical Program Assistant(HS009)

    Department(s):

    A53-MEDICAL SCHOOL/ORTHO&REHAB/ORTHO

    Employment Class:

    University Staff-Ongoing

    Job Number:

    297704-CP

    The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.

    If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

    Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

    The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec

    The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

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