Program Data Manager, Digital Benefits Network

2 months ago

Washington, Washington, D.C., United States Georgetown University Full time


Program Data Manager, Digital Benefits Network

Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Program + Data Manager, Digital Benefits - Beeck Center for Social Impact + Innovation - Georgetown University

Job Overview

Georgetown's Beeck Center for Social Impact + Innovation is looking for a Program + Data Manager to support the Digital Benefit Network's operations via project management, data management, and data reporting. The Program and Data Manager will oversee day-to-day project functions of the network as well as lead impact evaluation and data management, contribute to digital communications, and support special events and initiatives of the network.

The Digital Benefits Network (DBN) convenes practitioners who work in and alongside every level of government to spark dialogue, share resources, and support better digital delivery of public benefits and services. The DBN lifts up approaches across benefit programs with a focus on food and nutrition (SNAP, WIC), health (Medicaid/CHIP), cash assistance (TANF, UBI), and unemployment insurance (UI).

The DBN identifies and responds to practitioner needs by scanning for what's on the horizon through equity and ethics lenses and providing resources to help practitioners incorporate best practices; surfacing current challenges in human-centered digital delivery of public benefits and helping fill research or resource gaps; and sharing information and documenting emerging practices on those challenges with partners in levels of government, other nonprofit organizations, philanthropic partners, and the public. We conduct research, host events, convene communities of practice, and create shared tools and resources for the ecosystem, including the Digital Benefits Hub . We align the civic technology field on shared goals, metrics and practices to make access to public benefits more equitable, effective, and easy to navigate.

Job Overview

The Program + Data Manager works closely with other team members to document project priorities, timelines, resourcing, and outcomes; and create and maintain robust project plans, which detail contingencies and milestones. As well, they support planning within our annual and quarterly strategic plans, field building workstreams, topical research and proof of concept workstreams, and events within all workstreams.

They manage key DBN data systems, including our Customer Relationship Management (CRM) system, distribution lists, and communication channel analytics for our website(s), social media, research, and events.

As well, they create monthly, quarterly, and annual data reports and analysis; and support the DBN team in scheduling and coordination, as needed.

Before submitting your application to Georgetown University, visit the Beeck Center's career page to learn more about the recruiting process, timeline and supplemental application requirements.

Work Interactions

The Program and Data Manager is a member of the DBN project team and reports to Ariel Kennan, Director of the Digital Benefits Network and Beeck Center Fellow; and works closely with other DBN team members, including the research and program functions.

Additionally, they have the opportunity to partner and collaborate with other Beeck Center project leads and staff. The Beeck Center staff provides operations, communications, and student engagement support to all project teams.

Requirements and Qualifications
  • Bachelor's degree in government, social sciences, or similar degree and 3-5 years of experience - or an equivalent combination of education and work experience - in capacity building, developing communities of practice, data analysis, and/or program management
  • Demonstrated ability to design and implement project plans to support network learning initiatives
  • Demonstrated experience in project management for research or early stage implementation projects in social impact, government, nonprofits, or academia
  • Ability to work independently to meet deadlines and produce high-quality results in an environment with competing priorities and deadlines
  • Exceptional attention to detail in data and project management, as well as organizational, planning, and time management skills
  • A flexible, adaptable workstyle and willingness to collaborate with the team
  • Relationship management skills that translate needs into actionable design

    Preferred Qualifications
    • Passion for creating economic opportunity and increasing access to public benefits
    • Familiarity with project management and collaborative platforms; and a quick learning curve to adapt to new programs. The DBN team currently utilizes Asana, Slack, Looker Studio, Sugar CRM, Google Suite, and Airtable.
    • Experience working with measurement and evaluation data or evaluating impact across digital communications platforms

      Work Mode Designation

      Work Mode: Telework. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation .

      The Beeck Center operates as a distributed team, with some team member working remotely and others working in-person in our Washington, DC offices. A distributed team means there will be heavy reliance on asynchronous communication channels such as Slack, Asana, and Gmail while also having many meetings fully virtual or hybrid to include remote employees, using Zoom.

      The Beeck Center has two office spaces in Washington, DC: one on Georgetown University's Main Campus and a second downtown on Georgetown's Capitol Campus. We prioritize spending time in person with our student analysts for collaboration and career development as well as building relations across the various other centers on campus. Remote employees will have the opportunity to and are expected to travel up to 10% for team retreats, conferences and in-person work weeks.

      Application Process

      Step 1 : Beeck Center Supplemental Application (contact details, a few short answer questions, and interview logistical questions)

      Step 2 : Complete this Georgetown University Application (standard resume - no cover letter needed)

      DEADLINE : The deadline for this application in order to be considered is the end of the day on Sunday, July 14,

      Current Georgetown Employees:

      If you currently work at Georgetown University, please exit this website and login to GMS ( ) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

      Submission Guidelines:

      Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

      Need Assistance:

      If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at or .

      Need some assistance with the application process? Please call For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website .

      EEO Statement:

      Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law .

      Benefits:

      Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website .

      To apply, visit

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