Field Service Technician

4 weeks ago


Pittsburgh, Pennsylvania, United States Ricoh Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Ricoh. As a Field Service Technician, you will be responsible for servicing and repairing a variety of company products and systems at customer locations.

Key Responsibilities
  • Perform routine maintenance and repairs on equipment to ensure optimal performance.
  • Diagnose and troubleshoot issues with equipment to identify and resolve problems.
  • Install and configure new equipment, including setting up IP addresses and downloading printer drivers.
  • Provide technical assistance and training to customers on equipment usage and maintenance.
  • Manage territory, inventory, and customer relationships to ensure efficient and effective service delivery.
Requirements
  • 2+ years of experience in a technical support or field service role.
  • Journeyman level technical knowledge, typically gained through completion of technical school and relevant experience.
  • Valid state driver's license and minimum level of auto insurance coverage.
  • Strong working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.
  • Excellent customer service skills, including ability to follow up to ensure closure of issues.
Working Conditions

Field Service Technicians will work in a variety of environments, including offices, warehouses, and customer locations. They will be required to travel extensively, often in their own vehicles, and may be exposed to varying weather conditions.

The ideal candidate will possess a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.



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