training & processing specialist

2 months ago

Mount Pleasant, Tennessee, United States Central Michigan University Full time
Position Information
Position Information

Posting Number
S-3183

Position Number
78280

Type of Recruitment
External

Position Title
TRAINING & PROCESSING SPECIALIST

Position Summary

The Training & Processing Specialist in Application Processing will be responsible for creating and updating documentation for the day-to-day operational functions related to the processing, evaluation, and admission of all applicant types, including but not limited to, undergraduate, graduate, and online international students.

The Training & Processing Specialist in Application also provides consistent, ongoing training related to existing and new application processing functions.

The Training & Processing Specialist will also assist the Director with quality control measures, and other duties as assigned. The position requires excellent and precise interpersonal communication in both written and verbal forms.

In addition, it requires the ability to analyze information, confidence to work with a high degree of autonomy, and the skills to professionally represent the university to diverse constituencies.

Required Qualifications
Bachelor's degree.
Demonstrated ability to prioritize multiple tasks and work independently.

Demonstrated experience with college admissions, the processing of admissions applications in higher education, other higher education process expertise, or training and documentation experience.

Excellent organizational skills with the ability to multitask and manage priorities.
Excellent written & verbal communication skills.
Strong interpersonal skills with an emphasis on customer service.
Strong technical skills including systems usage implementation.
Strong analytical skills and understanding of reporting tools and report generation.
Demonstrated commitment to diversity.
Ability to accommodate a flexible work schedule during peak periods.
Ability to perform the essential functions of the position with or without accommodation.

Preferred Qualifications
Direct experience in processing admissions applications in a university or college setting.
Familiarity with University enterprise systems such as Slate, SAP and Perceptive Content.
Ability to interpret University policies and procedures.
Ability to interact effectively with constituencies (on campus departments, students, and parents).

Duties & Responsibilities

Maintains and edits an online procedure manual for all Application Processing procedures; this will include creating new documentation for new or undocumented procedures such as calculating GPAs and credit hours, changing applications (both submitted and in progress), and sending email and text communication out of Slate.

Organizes, develops, and delivers training to new and current Application Processing staff based on procedures in shared processing manual.

Releases admission decisions for all applicant types, using the decision release process as a catalyst to create new training topics for the application processing staff as a whole or as individuals.

Assists in the use of system data and reporting to track, analyze, and report on Application Processing trends or anomalies; assists the Director with reporting and resolving technical issues that adversely impact Application Processing by providing technical documentation to show both the expected behavior and the current behavior in the admissions and student records systems.

Assists with continuous improvement of Application Processing services by soliciting feedback from staff training to ensure the development of the best, most relevant training and enhancing campus-wide services related to application processing.

Serves as the designated back-up for the Director for select duties as assigned.
Other duties as assigned by the Director of Application Processing.

Supervision Exercised
None.

Message to Applicants

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives.

In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. However, the university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before November 29, 2023.

Employee Group
Supervisory Technical

Staff Pay Level
6

Pay Range
$17.00 – $25.64 per hour, estimated starting rate: $17.00 – $21.00

Division
Student Recruitment & Retention

Department
Application Processing – Admissions

Position Status
Regular

Position End Date

Employment Status
Full-Time

FTE
1.0

Position Type
12 month

Weekly Work Schedule
Mon-Fri, 8:00 a.m. – 5:00 p.m. / weekends and evenings as required.

Location
Mount Pleasant, MI

About the Department

About CMU

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs.

Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications.

Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more.

Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities.

It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions.

Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the
Leadership Standards before applying for this position.

EEO Statement
CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community.

CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see
).

If you wish to see "EEO is the Law" posters, please
click here .

CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.


CMU's Title IX Coordinator can be reached at:

Phone:
Office: 103 E. Preston St.

Bovee University Center, suite 306
Mount Pleasant, MI 48858

Email:
[email protected]

Posting Ends

Open Until Filled
Yes

View or Apply

To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this job posting.

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