![Remofirst](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
2 months ago
Remofirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.
We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.
Remofirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website.
The Remofirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of Remofirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client's global employees in collaboration with our network of local partners.
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the Remofirst platform and then be their point of contact for any future needs.
What you'll be doing:
- Manage a portfolio of customers with full ownership of onboarding them onto the Remofirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress.
- Form long-lasting relationships with clients, becoming their trusted advisor on global employment.
- Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date.
- Input into CS team improvements and projects.
- Provide feedback on the Remofirst platform from clients to our Product team for consideration for future product roadmap.
- Keep up to date with Product releases so you are a platform expert.
- Keep clients updated on new Remofirst platform features and enhancements.
- Proactively manage any account or service issues relating to Remofirst services, providing action plans to resolve problems quickly and efficiently.
What you'll need:
- 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business.
- Experience working in global HR, Payroll or Global Mobility.
How you'll work:
- Excellent English is a must.
- Clear communication and strategic thinking, as we're working with many people from all over the world, it's important for us to communicate, quickly adapt and relay information in different ways.
- Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
- Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone's opinion matters to get the job done.
- Independence and autonomy: as we work, we're naturally independent. As much as we're connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
- Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
- Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves.
Why work at Remofirst?
- Startup environment. Remofirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
-
Manager, Customer Success
2 months ago
Remote, Oregon, United States RingCentral Full timeRingCentral Events Manager, Customer Success - Events (Remote)Say hello to opportunites.It's not every day that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR)...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States SmarterDx Full timeRoleSmarterDx is seeking a talented Customer Success Manager who can help our customers thrive. In this role, you will ensure our health system clients have a positive experience with SmarterDx by developing deep relationships with clients, from hospital CFOs to Clinical Documentation Specialists to IT managers and beyond. You will collaborate with...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States CertifID Full timeCybercrime is rising, reaching record highs in 2023. According to the FBI's IC3 report total losses exceeded $12 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Talkable Full timeDrive success for top e-commerce brands with our state-of-the-art referral marketing technologies.Talkable, a pioneer in Referral Marketing for e-commerce, has been empowering brands like American Eagle, Ralph Lauren, SwimOutlet, Alo, Crate and Barrel, and Peet's Coffee & Tea since 2010. Our remote team is based across the US and Europe, delivering superior...
-
Manager, Customer Success
1 month ago
Remote, Oregon, United States Cloudflare Full timeAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Truv Full timeThe Work We're Doing:Truv is the one-stop platform for income and employment data that empowers use cases such as income and employment verification, direct deposit switch, paycheck-linked loans, and others. We believe that discerning fact from fiction about an applicant's employment and income shouldn't be a process that takes days, dozens of phone calls,...
-
Customer Success Manager
3 weeks ago
Remote, Oregon, United States Arcadia Full timeArcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit Why This Role Is Important to Arcadia At , the Customer Success...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States SchooLinks Full timeDescriptionThe Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. Your Responsibilities will include...Serving as the main point of contact and build relationships with our districts through the various life cycle milestones...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Neota Full timeDescriptionCandidate sought for a customer-facing leader within a growing software company. Neota is a no-code automation cloud platform that allows our customers to build and deploy bespoke expert automation system applications, without knowing how to code. We primarily work in the legal space, with top law firms, large corporations and educational...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States RepeatMD Full timeAbout Us:We are a Team on a Mission to help our clients transform their patients' lives. Our technology combines the power of rewards, patient financing, and ecommerce into our client's own mobile app. Enabling our small business owners the power to drive revenue 24/7/365 while also providing a best in class patient experience for their customers. We are the...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Tellius Full timeTellius enables organizations to get faster insights from their data using AI-powered automation. Any user can ask any question across billions of records via a Google-like interface, understand "why" metrics change via automated insights that surface hidden key drivers and trends, and get predictive recommendations — in a self-service manner. Unlike...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Harris healthcare Full timeJoin the vibrant team at Systems and Software as our new Customer Success Manager, where innovation meets dedication We're on the hunt for a dynamic, team-spirited individual who is not just committed to excellence in customer service but also possesses sharp analytical skills and a zest for thriving in a high-energy setting.As a pivotal part of our Support...
-
Customer Success Manager
2 months ago
Remote, Oregon, United States Seekr Technologies Full timeLocation: Fully RemoteAbout the Opportunity:We are searching for an experienced Customer Success Manager who has a passion for technology and can deliver against key revenue targets. Seekr is looking to extend our market footprint and unlock bigger partnerships and deals. In partnership with our sales teams, we will be building out the Customer Success...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States EngagedMD Full timeYou are an experienced Customer Success Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with clients and driving deeper into accounts. We're EngagedMD and we have a patient journey application used by more than 2 million users nationwide and internationally since...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Noggin Full timeWhy Noggin?We are excited to announce we are now a Motorola Solutions CompanyWe work with heart.Noggin has been in the safety, security and incident management industry for over a decade. Our SaaS product is critical in supporting everything from natural disasters and emergencies to business continuity incidents, security management and more. We enable...
-
Customer Success Manager
4 weeks ago
Remote, Oregon, United States Cyware Full timeAbout CywareCyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware's Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Zenput Full timeGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 125,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...
-
Customer Success Manager
1 month ago
Remote, Oregon, United States Applied Systems Full timeJob DescriptionApplied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Customer Success Manager who will manage and create strong relationships with assigned customer accounts, ensuring customer recognition of ROI, high customer satisfaction and successful use of their Applied EPIC & extended solutions. The ideal team...
-
Strategic Customer Success Manager
4 weeks ago
Remote, Oregon, United States EDB Full timeJoin Our Team as a Strategic Customer Success ManagerAre you passionate about collaborating with customers to drive adoption, growth, and retention? EDB is looking for a Strategic Customer Success Manager to join our team in the US Central Time Zone. As a CSM, you will be a trusted advisor for our customers, creating and implementing Customer Success Plans...
-
Customer Success Manager
3 weeks ago
Remote, Oregon, United States Timescale Full timeTimescale is the creator of TimescaleDB, the industry-leading relational database for time-series. Tens of thousands of organizations trust TimescaleDB today with their mission-critical time-series applications. The company is dedicated to serving software developers and businesses worldwide, enabling them to build exceptional data-driven products that...