Customer Service Representative

1 month ago

Baltimore, Maryland, United States Fortive Full time

We have a great opportunity for an experienced Customer Service Representative to join our team in Baltimore, MD. In this role you will be supporting our Product Test lab by providing administrative support such as quoting, opening jobs in our computer system and invoicing.

Tektronix will invest in your professional growth by providing you with training opportunities to keep you current in your field. The work environment is fast-paced and high-energy.

Responsibilities Include:

  • Issue and track customer units for services performed by outside vendors and arrange for billing.
  • Arrange for movement of customer's equipment to outside vendor for calibration or repair and for return to customer.
  • Review customer purchase order for services required.
  • Enter data to complete services, labor and parts elements of invoicing spreadsheets.
  • Identify additional work performed beyond the scope of original quote.
  • Research equipment specifications or other details related to billing as required to provide complete information for invoices and ensure that until being calibrated matches file data.
  • Respond to customer inquiries regarding job status, review with management or technician and relay to customer as required.
  • Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
  • Generate reports as required Quotes and schedules onsite events.
  • Perform other related duties as assigned.
  • Help pull overdue equipment at customers site to achieve 0% overdue calibrations.

Qualifications

  • U.S. Citizen or U.S. Person status required.
  • A minimum of 2 years of customer service experience in a similar role.
  • Excellent computer skills, including MS Word, Excel, and Outlook.
  • Works productively in a "team environment".
  • Demonstrates excellent verbal and written communication skills with employees and customers at all levels.
  • Excellent work ethic and multi-tasking skills.
  • Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work.
  • Able to work a flexible schedule with occasional overtime.
  • Experience assisting with customer inquiries by phone.

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix's ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply.

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

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