Customer Service Representative III

2 weeks ago

Baltimore, Maryland, United States The Amynta Group Full time

We're thrilled that you are interested in joining us here at the Amynta Group

POSITION SUMMARY
Proficient in all job functions of CSR I and II. Responsible for researching and resolving advanced exception issues, training of staff, assigning work, and assisting team supervisor.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

  • Handle incoming call volumes.
  • Process correction and non-receipt queues to obtain valid titles for client.
  • Assist with training as required.
  • Suggest improvements to enhance effectiveness and/or reduce expense.
  • Work advanced exception accounts, taking appropriate action to resolve, and escalating to client or management as appropriate.
  • For smaller scale clients: Onboarding clients, assisting with sales, state enrollments. Identify system problems and communicate to team and management, and escalate as appropriate.
  • Assist other areas as required.

    BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
  • High school diploma
  • Some college
  • 1-2 years experience in related PDP area
  • In-depth knowledge of subject matter

    MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
  • Pass applicable pre-screen testing
  • Mastery of English language, both written and verbal.
  • Strong attention to detail.
  • Ability to listen and interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
  • Ability to analyze data and present remedial action where warranted.
  • Excellent time management and organizational skills
  • Legible handwriting
  • Good interpersonal skills and ability to work well with people throughout the organization
  • Willingness to maintain a professional appearance and provide a positive company image
  • Ability to perform under minimal supervision
  • Accurate keyboarding skills

    * Amynta reserves the right to change job descriptions at any time based on business conditions/need, which includes expanding this job's responsibilities and assigning additional duties consistent with the position's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform required job duties and functions.
The Amynta Group (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.

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