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Advanced Medical Support Assistant
1 month ago
Determines eligibility for Veterans to receive care outside of VA at VA expense.
Coordinates and schedules care for Veterans receiving care in the community at VA expense.
Responds to incoming telephone and electronic communication associated with coordination of patient care.
Requests medical documentation after care is received.
Recommends changes to existing departmental procedures based on current administrative guidelines.
Expert in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of appointment details.Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; as needed
Assists the team to reinforce the plan of care and self-help solutions; enters appropriate information into the electronic record
Monitors pre- appointment information and/or requirements to assure readiness for patient visit/procedure
Manages patient systems to verify and validate accuracy and resolve issues.
Screens new community care consults for eligibility and duplication, communicates with community providers
Schedules Veteran appointments with community providers using electronic scheduling software.
Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills and exceptional customer service.
Ensures sensitive patient information is secured.Preferred Experience
: 1 year experience in hospital/health care clinic setting, Knowledge of medical terminology, Electronic appointment scheduling, Computer/keyboarding skills.
Work Schedule:
Tour of Duty 8:00 am- 4:30pm. Monday thru Friday.
Compressed/Flexible
:
Not Authorized
Telework
:
yes at supervisor discretion
Virtual:
This is not a virtual position.
Functional Statement #
: 000000
Relocation/Recruitment Incentives
:
Not Authorized
Permanent Change of Station (PCS):
Not Authorized
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