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Investigative Analyst
3 months ago
In this position, you will assist case managers with triaging and processing incoming complaints to OPR.
This will include determining if the information reported should be processed for review by OPR, or forwarded to another entity within FEMA to address.
Typical assignments include:
Working with complainants to ensure complete information is collected during case intake.
Ensuring information entered into OPR's case management system is accurate and processed according to established procedures
Leading, mentoring, and developing case managers.
What else do I need to know?
At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management.
Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites.
All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description.
Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.
FEMA is committed to ensuring that its workforce reflects the diversity of the nation.At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve.
To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit