Sleep Care Advocate

3 weeks ago

Remote, Oregon, United States Sleep Doctor Full time

About Us

Sleep Doctor is a high-growth, digital media company committed to bettering the health & wellness of our community. Through expert-driven resources and curated recommendations, Sleep Doctor helps consumers make better informed, more personalized decisions in their healthcare journeys.

The Role

You'll help define an execute the next generation of Sleep Doctor's e-commerce business and product strategy in our emerging brands vertical, with a strong focus on CPAP and Bedding Products, Home Sleep Tests, and other sleep oriented products. As a Sleep Care Advocate, you will provide excellent customer service and product information, solutions and relevant details to patients. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued and more connected with our sleep apnea brand.

What You'll Do

  • Analyze home sleep test results to identify patterns and abnormalities. Communicate findings clearly and effectively to customers. Address customer questions and concerns.
  • Provide equipment recommendations based on sleep test results and physician recommendations ensuring alignment with individual customer needs and treatment plans.
  • Sell CPAP, BiPAP, and therapy equipment options as well as educate customers on product features, benefits and proper usage.
  • Perform virtual demonstration and education of respiratory therapy equipment. Assist with virtual setups of PAP devices and masks for customers.
  • Train and educate consumers on use of equipment and answer any inquiries related to services or equipment.
  • Keep track of industry news and developments. Maintain working knowledge of current DME products and services offered by the company, including initial qualifications for PAP devices.
  • Provide technical support for PAP patients, referrals, and team members.
  • Maintain good relations with clients and consult with referring physicians regarding patient treatment, medical conditions, and home environments.
  • Identify programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
  • Coordinate with other departments to minimize delivery expenses and provide efficient service to customers.

Who You Are

  • Licensed Respiratory Therapist (RRT or CRT) and/or Registered Polysomnographic technologist (RPSGT) with 2-3 years of DME experience and/or sleep lab titration experience.
  • Be able to troubleshoot and provide recommendations for appropriate CPAP masks, CPAP and BiPAP equipment.
  • You are patient focused. You start with the patient and work backwards. You invest the time and energy to understand the patients' objectives, then tie all your activities directly to the achievement of those objectives.
  • Be able to set up and operate devices such as CPAP and BiPAP machines.
  • Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), specific to Sleep Apnea and CPAP Products.
  • Excellent verbal, written, communication skills, and ability to properly treat confidential information.
  • Thrive in a fast-paced and collaborative cross-functional environment; can multi-task and pivot with relative ease as priorities change

Who We Are

  • We play an important role in the health & wellness decisions of our audiences, and it's a responsibility we don't take lightly. We invest thoughtfully to provide the most expert-driven, audience-first experience
  • We embody rapid, sustainable growth. Our team has quadrupled in the last year and we're just scratching the surface of all we can accomplish. Run into a challenge or a new opportunity? Everyone on the team rolls up their sleeves and digs in
  • We're going to push you to ask big questions and find bold answers. Everyone has a seat at the table, regardless of their title or job description
  • In Seattle, our positions adopt a hybrid model, recognizing the importance of in-person collaboration and remote work. Our newly renovated-office remains open five days a week to those who thrive in a traditional office-environment
  • Spoiler alert: we love a good celebration We enjoy what we do because of who we do it with, and take time to celebrate every win – whether ours or a teammate's

Compensation Range

$53,750 to $64,499 /yr and commission eligible. Note that final compensation is subject to the candidate's specific qualifications and location, as well as the needs of the company.

The Company currently provides medical, vision, and dental insurance with 100% of the employee medical, vision, and dental premiums covered by the Company. There is an option to participate in both a medical FSA and dependent care FSA. We offer a 401(k) plan, with fully matching contributions up to 3% of salary and 50% matching from 3% to 5% of salary. You will be eligible for Paid Time Off in accordance with the company's policies. Our Seattle-based employees will receive commuter benefits.

Sleep Doctor is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants

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