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Automotive Service Advisor

4 months ago

Portland, Oregon, United States Marque Motors Full time
Do you want to be part of a team-oriented environment? Do you want to have a work-life

balance? You have come to the right spot We are adding a Service Advisor to our company.

No nights, no weekends, M-F 7:30-5:00.

We are a very busy automotive repair shop We provide an upscale repair service as an

alternative to the dealership. We provide a robust warranty program and have a large customer

base from being in business for over 40 years

The Service Advisor is the face of the shop for service customers. It is the Service Advisor's

responsibility to present and sell needed products, and or, services to the customer in a

professional manner while adhering to the Company's expectations, policies, and guidelines. In

doing so it is expected that the Service Advisor will build rapport with the customer to promote

customer satisfaction and customer retention.

  • Greet customers in a timely, friendly manner and obtain pertinent vehicle information
  • Actively promote and build rapport with the customer
  • Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
  • Generate and provide customer with a complete and accurate estimate of repair
  • Establish and communicate completion time of repair with customer and technician
  • Answer incoming service calls
  • Maintain and schedule service appointments
  • Order, return and maintain parts inventory
  • Comply with all federal, state and local laws, and company policy, regarding the safeguarding
all customer, company and manufacturer information, as well as customers vehicle and

property

  • Must be able to manage in a fast paced work environment with limited supervision
  • Must have great customer service, phone and computer skills
  • 3 years previous automotive Service Advisor experience required. Preferably with Porsche, BMW, Audi, VW or Mini.
Benefit Package

  • Great schedule - no late nights or weekends
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Vacation, Holidays, and Sick Days
  • Employee Assistance Program
  • Team-oriented working environment
  • Growth opportunities
If you're looking for a great opportunity and interested in applying for our Service Advisor job

in Portland, OR, submit your resume now

We are an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and

will not be discriminated against on the basis of disability