Automotive Service Consultant

2 weeks ago


Portland, Oregon, United States Lithia Driveway Full time

Dealership: L0223 Mercedes-Benz of Portland

Company Overview: Lithia & Driveway (NYSE:LAD) stands as the largest automotive retailer in the United States and has been recognized as a 2022 Oregonian Top Workplaces award winner.

Position Overview: We are seeking an Automotive Service Consultant to become a vital part of our team at Mercedes-Benz of Portland.

Work Schedule: Monday - Friday, 8:00 AM - 6:00 PM

Role Responsibilities:

  • Provide exceptional customer service, prioritizing the customer's perspective.
  • Welcome customers with a friendly and professional demeanor.
  • Identify, confirm, and resolve customer concerns effectively.
  • Communicate necessary services, costs, and timelines clearly to customers.
  • Conduct vehicle walk-arounds to assess customer needs.
  • Secure customer agreement for recommended services.
  • Offer comprehensive multi-point inspections.
  • Accurately document repair orders using the ADP system.
  • Maintain communication with technicians to ensure clarity on service requirements.
  • Keep customers informed about the status of their vehicle during servicing.
  • Process payments for services rendered in a timely manner.
  • Deliver vehicles to customers upon service completion with professionalism.

Qualifications:

  • Previous experience as a Service Advisor or in a dealership environment is essential.
  • A valid driver's license is required.
  • Strong attention to detail and a sense of urgency are necessary.
  • Excellent communication skills are a must.
  • Basic computer proficiency and typing skills are needed.

Competencies:

  • Ability to take initiative and adapt to changing circumstances.
  • Self-motivated with a focus on accountability and results.
  • Commitment to continuous learning and improvement.
  • Team-oriented with a positive attitude, embodying our core values.

Benefits:

  • Competitive compensation package.
  • Comprehensive medical, dental, and vision plans.
  • Paid holidays and time off.
  • Short and long-term disability coverage.
  • Paid life insurance.
  • 401(k) retirement plan.
  • Employee stock purchase plan.
  • Access to the Lithia Learning Center.
  • Vehicle purchase discounts.
  • Wellness programs.

Additional Information:

High school diploma or equivalent and a minimum age of 18 years are required. A clean driving record and a valid driver's license in your state of residence are necessary for select roles. We are a drug-free workplace and are committed to equal employment opportunities for all individuals.



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