Sales Support Engineer

WHO ARE WE?

Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?

WHAT CAN SHIMADZU OFFER YOU?

• Our Culture: A Certified Great Place to Work firmly committed to diversity, inclusion, and belonging.
• Competitive Compensation: Day 1 Benefits and competitive salary.
• Retirement Benefits: Matching 401K and a Profit-Sharing Program.
• Health Benefits: Flexible Spending/Health Savings Accounts.
• Performance Bonuses: Variable Pay Plan for commission and incentive roles.
• Work-Life Balance: Generous Paid Time Off and Hybrid work options for qualifying roles.
• Education: Tuition Assistance Program for both graduate and undergraduate levels.
• Insurance Perks: Pet Insurance, optional Identity theft, legal pre-paid, critical care benefits, and robust company-paid life and disability programs, inclusive of paternity and maternity leave.
• Well-being: Comprehensive Corporate Wellness Program.
• Work Flexibility: Business casual Dress Attire & casual (jeans) Friday
• Professional Growth: Clear pathways for Career, Leadership, and Personal Development.
• Employee Engagement: Active Inclusion, Diversity, and Culture Employee Resource Groups (ERGs).

ADDITIONAL COMPENSATION:

• For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
• For Employees who reside in Connecticut, Massachusetts, New Jersey, and California, additional compensation is offered through a Cost-of-Living Adjustment (COLA).

POSITION SUMMARY:

The individual in this position is responsible for providing pre and post sales technical support for the Physical Measurements Products to the region. This will include demonstration, sales calls, installations, customer and regional personnel training, as well as, other related duties may be assigned from time to time.

This position is to assist sales efforts by supporting Physical Measurements Instruments and training customers in the operation of both hardware and software. The incumbent will provide post sale support to the installed base by providing software training, basic maintenance and troubleshooting of the instrument at customer locations. Will participate in sales calls with regional sales and service representatives, thus creating a team selling approach within the Physical Measurements Product Line.

This document attempts to communicate the traditional, physical and environment demands associated with this position. The company will consider reasonable accommodation including changing the way the job is traditionally performed whenever necessary to provide individuals with disabilities an equal employment opportunity.

JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Assist the product line team in achieving outstanding customer satisfaction for the Physical Measurement Products in the region. (daily)
• Become first line customer contact for technical support and other related issues. (daily)
• Manage and maintain the regional physical test demonstration inventory. (weekly)
• Develop and execute customer technical, applications and software training on the Physical Measurement Products. (daily)
• Assist and consult on regional and customer training. (weekly)
• Assist the physical test group and regional manager as necessary. (weekly)
• Must travel overnight, as the position requires. (weekly)
• Must travel by air and drive as required. (daily)

SCOPE:

This position is to provide technical expertise for the selling efforts of the region, while providing and meeting customer service requirements with training, applications, phone support and maintenance.

KNOWLEDGE REQUIREMENTS:

CASUAL

WORKING

THOROUGH

Human Relations Skills

Training Methods

Applications/Methods

Sales Process Knowledge

Corporate Structure/Environment

Instrumentation Operation

Physical Chemistry

Customer Relations

Computer Literate

Physical Measurement Products

Report Preparation

Organizational Skills

Laboratory Equipment

PROBLEM SOLVING REQUIREMENTS:

The incumbent must be able to make effective and efficient independent decisions per company policy and protocol to solve problems based on customer needs and requirements. Must have the ability/skills to solve customer and regional problems.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

1. A bachelor's degree in a physical science, material science, chemistry or closely related field.
2. Two years successful laboratory experience with our equivalent product lines.
3. Possess a valid driver's license.

At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.

SUPERVISORY RESPONSIBILITIES:

None

PHYSICAL DEMANDS:

The position requires frequent lifting (or by other means for movement) of instrumentation/parts. Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected. Incumbent must be able to lift up to 25 pounds routinely throughout the day. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

SAFETY/PERSONAL PROTECTIVE EQUIPMENT:

Position is required to maintain proper housekeeping and safety standards in particular to laboratory safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.

WORK ENVIRONMENT:

This position is home based and will require daily travel to customer locations and/or the regional office. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during the course of a business day in order to support the needs of Shimadzu customers. Extra hours may periodically be required, in order to fulfill the functions required by this position. The position requires strong customer service skills so that proper handling of public inquiries are managed in a prompt and professional manner.

EEO Statement

Shimadzu Scientific Instruments is an equal opportunity employer and federal contractor or subcontractor. As applicable, the parties agree that they shall abide by the requirements of 41 CFR Section a); 41 CFR Section a); 41 CFR Section a); and 29 CFR Part 471, Appendix A to Subpart A with respect to affirmative action program and posting requirements, and that these requirements are incorporated herein. These regulations require that covered prime contractors and subcontractors ensure nondiscrimination and take affirmative action in employment to employ and advance qualified individuals without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, and protected Veteran status. These regulations also prohibit covered contractors from taking adverse action against applicants or employees because they have inquired about, discussed, or disclosed their or their co-worker's compensation information in certain situations.

Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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