Computer Assistant

3 weeks ago


Covington, United States Department Of The Treasury Full time
Summary

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Duties

WHAT IS THE WAGE AND INVESTMENT (W&I)DIVISION?

A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:

Wage and Investment Service Centers Cincinnati Accounts Management

The following are the duties of this position at the full working level.

  • Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic.
  • Consults with functional users to identify processes that lend themselves to automation. Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation.
  • Coordinates the implementation of automated applications. Implementation may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies and forms necessary for automation, converting paper documents to data files, and testing applications.
  • Responds to user-reported problems and issues on a daily basis. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the MITS help desk and ensures problems are resolved.
  • Resolves common technical problems independently and serves as a technical resource to functional coordinators in other divisions.
This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

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