Computer Technician Principal, PC Refresh

3 weeks ago

Covington, United States ABBTECH Professional Resources Full time

  1. 1. Deployment Services: Encompasses a broad range of deployment requirements including Refresh (routine replacement of aged IT equipment) and deployment of devices specified in users' individual requests and Work Requests. The technical staff engaged in the deployment is required to work closely with the IRS PMO (Program Management Office) to provide continuous improvement in the quality and quantity of deployed systems.

  2. Receipt/asset control of systems for deployment

  3. Validate SW inventory of target system and insure "build to order" accuracy of replacement system

  4. Correction of discrepancies identified, and root cause analysis to prevent future discrepancies.

  5. Execution of Pre-capture checklist required to assure success of the Altiris Deployment Solution capture activity

  6. Issue request for execution of Altiris Deployment Solution against target and replacement workstations

  7. Set up replacement workstation at user location

  8. Test and confirm customer satisfaction

  9. Remove and execute asset control procedures to excess the refreshed target system

  10. 2. Desk Side: Deskside technicians provide on-site support for incident resolution when remote support is unable to provide a solution. They provide support for on-site delivery of work products and supplemental support as needed for remote delivery, and provide prompt and professional resolution of IRS end-user incidents and problems. The technicians also provide end-user support, troubleshooting assistance to resolve end-user incidents, and coordinate with other MITS organizations or vendors to resolve end-user incidents. Desk Side support is intended to provide "physical touch" remediation for Hardware and Software incidents when that is required. Nonetheless, there are times when Desk Side technicians can and should use remote tools to remediate an incident that Service Desk was not able to fix. These activities are as described in the previous paragraph.The Contractor shall provide the IT support for equipment connected to the Local Area Networks (LAN) at IRS locations. The majority of the work will be for hardware and software installed on the workstation, peripheral devices, configuration and connectivity to the LAN. Incidents will be assigned to the technicians using the IRS incident management system, which is an implementation of HP's Service Manager COTS product. Each technician will manage his/her incident inventory in a manner that results in resolution of a minimum of 5 tickets in each 8 hour period while engaged in this effort, once they have been provided with training and familiarization with IRS Deskside SOPs. Support consists of:

  11. Replace aged IRS equipment and outdated software, i.e., Refreshment

  12. Repair, day-to-day operations;

  13. Installation;

  14. Configuration;

  15. Move/Add/Change equipment processes;

  16. Enterprise Service Desk referrals (KISAM tickets);

  17. Technical instruction on the maintenance of the equipment and customer instruction on the use of the equipment;

  18. System maintenance and upgrade.

  19. Services include, but are not limited to:

  20. technical support;

  21. receiving trouble reports;

  22. problem determination;

  23. problem resolution;

  24. hardware/software installation;

  25. hardware/software upgrades;

  26. hardware/software maintenance;

  27. peripheral repairs and maintenance;

  28. equipment inventory;

  29. informal customer instruction;

  30. relocation of computer equipment;

  31. assembly/disassembly of computer accessories (for example, storage racks);

  32. limited wiring and technical assistance on an "as needed" basis on servers,

  33. routers and wiring;

  34. wireless.

  35. The Contractor will bring the workstation to full operating capability or escalate to the next level or open a new ticket. Upon completion of the workstation installation, the Contractor will document the work performed, to include:

  36. Work order number;

  37. Brief narrative of actions to accomplish the work order;

  38. Date and time of completion of work order plus total hands-on time, including testing and user interface;

  39. IRS inventory number(s), equipment type, and equipment serial number;

  40. Software name, version (if applicable) and license number; or COE version (if applicable).

  41. The Contractor shall sign the work order via ticketing system certifying fully successful installation. This documentation will be provided to the IRS Task Manager and Project Manager (if necessary) upon completion of the work order. Benefits: (Full Time, W2 Employees - at least 30 Hrs per week) Medical, Dental and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short/Long Term Disability Other Voluntary coverages Pre-paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program Pay Rate: $25.26 The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position’s responsibilities; the candidate’s experience, education, and skills; location; travel required; and current market conditions ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans ??????? This program requires US Citizenship or Green Card (Lawful Permanent Residents). tag#IND1

  • Medical Research Technician

    3 weeks ago

    Covington, United States Tulane University Full time

    The Division of Microbiology, Tulane National Primate Research Center has an exciting opportunity for a Medical Research Technician. Under the direction and supervision of the Principal Investigator and the Laboratory Supervisor, this individual will work in active research projects to study viral pathogenies and cure research. Primarily, the technician will...

  • Medical Research Technician Inflammation

    3 weeks ago

    Covington, United States Tulane University Full time

    The employee will work as a Medical Research Technician in the Division of Immunology, Tulane National Primate Research Center. The laboratory focuses on inflammatory and innate immune responses during infections (e.g.: SARS-CoV-2 and HIV) and immune dysfunctions (e.g.: aging). The employee will work in a highly collaborative environment that includes a Flow...

  • Medical Research Technician, Coinfections

    3 weeks ago

    Covington, United States Tulane University Full time

    The Medical Research Technician at the Tulane National Primate Research Center (TNPRC) assists with research projects focused on examining the impact of malaria co-infection on SIV-associated intestinal mucosal dysfunction, as well as how concurrent HIV infection affects malaria infection in pregnancy and subsequent infant immune development. This position...

  • computer assistant

    3 weeks ago

    Covington, Ohio, United States Department Of The Army Full time

    Summary PUERTO RICO NATIONAL GUARDARMY TECHNICIAN VACANCY ANNOUNCEMENTCOLA: 2.63%Duty Location: JFHQ-PR, G6, Fort Buchanan, PR DutiesThis position requires military membership in the Puerto Rico Army National Guard (PRARNG). Selected applicant(s) will be required to complete an online Onboarding process.

  • Senior Electronics Engineering Technician

    15 hours ago

    Covington, United States Globalstar Telecommunications Limited Full time

    Who we are: Globalstar provides affordable and reliable, mobile voice and data communications when beyond cellular services. We rely on our superior satellite network and excellent team members around the world to deliver quality products, services, and peace of mind. For more information, visit www.globalstar.com. Located in Covington, Louisiana, our...

  • Lot Technician

    3 weeks ago

    Covington, United States Performance Kings Honda Full time

    Overview Performance Used Car Superstore in Covington, KY, is a Large Used Car volume dealership seeking a Full-Time Automotive Lot Technician, often referred to as Lot Technician or Inventory Specialist, for immediate hire! A Lot Technician is responsible for the overall appearance and readiness of the New and used vehicle floor plan. The ideal...

  • Medical Research Technician

    3 weeks ago

    Covington, United States Tulane University Full time

    The Medical Research Technician performs acquisition of flow cytometry samples in the Flow Core Laboratory at TNPRC. Operates, maintains and troubleshoots Becton-Dickinson Flow Cytometers, specifically the LSRFortessa, the FACSVerse, and the FACSAria II. Stains whole blood samples for absolute count determinations. Maintains records of flow cytometry...

  • Systems Technician I

    2 weeks ago

    Covington, United States Kenton County Public Library Full time

    Job DescriptionJob DescriptionActs as primary computer technician at the branch or branches assigned, providing troubleshooting, maintenance and service of hardware and software to both the public and staff. Provides technical training to staff and patrons. Responsibilities: Provide technical assistance for hardware and software problems on public and staff...

  • Truck Technician

    5 days ago

    Covington, United States Pape Truck Leasing Inc Full time

    PAPE’ TRUCK LEASING – SEATAC, WA DIESEL TRUCK TECHNICIAN: Do you love working on equipment and turning wrenches? Are you looking to grow your skills as a mechanic? Are you looking for not just another job, but a career? If you answered yes to these questions, we would love to hear from you! As the premier medium and heavy-duty truck and equipment...

  • Travel Medical Lab Technician

    1 day ago

    Covington, United States Fusion Medical Staffing-Laboratory Full time

    Fusion Medical Staffing-Laboratory is seeking a travel Medical Lab Technician for a travel job in Covington, Tennessee. Job Description & Requirements Specialty: Medical Lab Technician Discipline: Allied Health Professional Start Date: 06/03/2024 Duration: 13 weeks 36 hours per week Shift: 12 hours, nights Employment Type: Travel Facility Details Facility:...

  • Front Office/Treatment Coordinator

    1 month ago

    Covington, United States Smile Creations Pc Full time

    Job DescriptionJob DescriptionA tremendous dental practice located in the Covington area has an opportunity for a TRAINED and EXPERIENCED Front Office /Treatment Coordinator to join their progressive practice. We are a patient-focused practice with dedication to quality care. This is a dynamic working environment with state-of-the-art technology that...

  • Front Office/Treatment Coordinator

    1 month ago

    Covington, United States Smile Creations Pc Full time

    Job DescriptionJob DescriptionBenefits:Dental insuranceEmployee discounts A tremendous dental practice located in the Covington area has an opportunity for a TRAINED and EXPERIENCED Front Office /Treatment Coordinator to join their progressive practice. We are a patient-focused practice with dedication to quality care. This is a dynamic working environment...

  • Information Technology Technician

    4 days ago

    Covington, United States Flex-N-Gate Corporation Full time

    Location: CovingtonFlex-N-Gate is a leading manufacturer and supplier of components for the automotive industry, recently ranked 10th of the 150 Top North American Suppliers in Automotive News. A growing and vital company, Flex-N-Gate provides a great opportunity for hard-working and skilled individuals.Scope of the PositionThe Information Technology...

  • School Counselor

    3 weeks ago

    Covington, United States Newton County Schools Full time

    POSITION: SCHOOL COUNSELOR REPORTS TO: Principal / Assistant Principal MINIMUM QUALIFICATIONS: Master's Degree Georgia Certification in Guidance and Counseling Ability to relate well to students, parents, and co-workers. DESCRIPTION OF DUTIES: Is present at work everyday, on time, and performs all duties as assigned effectively and efficiently. Is neat and...

  • Wind Technician III

    10 hours ago

    Covington, United States NextEra Energy Full time

    Requisition ID: 79617 NextEra Energy Resources is the world's largest generator of renewable energy from the wind and sun, and a world leader in battery storage. We provide energy-related products and services that grow our economy, protect the environment, support our communities and help customers meet their energy needs. Are you interested in creating a...

  • Animal Care Technician

    1 day ago

    Covington, United States Tulane University Staff Full time

    The Division of Veterinary Medicine houses four position levels of Animal Care Technicians.Each level requires a combination of number of years of animal husbandry and/or laboratory animal care experience and education.Selection for available positions will be determined by the hiring committee and Animal Care managers and based on careful review of each...

  • Ophthalmic Technician

    23 hours ago

    Covington, United States Ochsner Clinic Foundation Full time

    We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or...

  • Department Administrator I

    3 weeks ago

    Covington, United States Tulane University Full time

    Work in partnership with the Chair, Faculty, Office Administrative Staff, the Chair's Lab Manager, and other staff members, in a timely and accurate manner, to manage administrative and research activities of the Division of Microbiology. Serve as the business/financial officer and marketing, hiring and communication manager for the Division. Manage overall...

  • Department Administrator I

    3 weeks ago

    Covington, United States Tulane University Staff Full time

    Work in partnership with the Chair, Faculty, Office Administrative Staff, the Chair's Lab Manager, and other staff members, in a timely and accurate manner, to manage administrative and research activities of the Division of Microbiology. Serve as the business/financial officer and marketing, hiring and communication manager for the Division. Manage overall...

  • Medical Research Specialist

    3 weeks ago

    Covington, United States Tulane University Full time

    Position is located at the Tulane National Primate Research Center, Covington, LA in the laboratory of Dr. Brandon Beddingfield. Individual will be participating in the development of TNPRC as a Polio Essential Facility, which will require work with Poliovirus and Poliovirus infected mice. The individual will perform clinical and laboratory experiments...