Current jobs related to Guest Service Representative - Dana Point, California - The Ritz-Carlton
-
Hospitality Service Representative
2 months ago
Dana Point, California, United States Hilton Hotels & Resorts Full timePosition OverviewAs a Hospitality Service Representative, your primary responsibility will be to warmly welcome and register guests while ensuring a smooth check-out process. This role is essential in maintaining the hotel's commitment to exceptional guest experiences and financial success.Key ResponsibilitiesGreet and assist guests during the check-in and...
-
Hospitality Service Representative
2 months ago
Dana Point, California, United States Hilton Hotels & Resorts Full timePosition OverviewAs a Hospitality Service Representative, your primary responsibility will be to warmly welcome and register guests at our esteemed establishment. You will also facilitate the check-out process, ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide exceptional service to guests throughout their stay.Handle guest...
-
Hospitality Service Representative
2 months ago
Dana Point, California, United States Hilton Hotels & Resorts Full timePosition OverviewAs a Hospitality Service Representative, your primary responsibility will be to warmly welcome and register guests, ensuring a seamless check-in and check-out experience. This role is vital in our commitment to providing exceptional customer service and enhancing the financial success of our establishment.Key ResponsibilitiesGreet guests...
-
Customer Service Representative
2 weeks ago
Dana Point, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC - 24681 LA PLAZA About the Role:As a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Key Responsibilities:• Greet customers and provide them with a welcoming and engaging experience• Take customer orders using our...
-
Front Desk Agent
7 days ago
Dana Point, California, United States Marriott Laguna Cliffs Resort Full timeJob Summary:The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with the ability to multi-task and problem-solve in a fast-paced environment.Responsibilities:Register guests and handle room reservationsProvide exceptional guest...
-
Culinary Specialist
2 weeks ago
Dana Point, California, United States Guest Services, Inc Full timeLine Cook OpportunityWe are seeking a skilled and motivated Line Cook to join our team at Doheny Cafe, managed by Guest Services, Inc. As a Line Cook, you will play a critical role in the daily production, preparation, and presentation of high-quality food for our guests.Key Responsibilities:Prepare and cook food items according to recipes, daily menus, and...
-
Guest Experience Ambassador
2 weeks ago
Dana Point, California, United States Marriott Full timeUnlock Your Potential at Marriott HotelsAre you ready to take your career to new heights? Marriott Hotels is seeking a talented Guest Experience Expert to join our team.About the Role:As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.You will work...
-
Guest Environment Specialist
2 weeks ago
Dana Point, California, United States Marriott Full timeJob SummaryWe are seeking a skilled Guest Environment Expert to join our team at The Ritz-Carlton Laguna Niguel. As a key member of our housekeeping team, you will be responsible for maintaining the appearance and cleanliness of our hotel, ensuring a memorable and unique experience for our guests.Key ResponsibilitiesDeliver exceptional guest service by...
-
Guest Experience Specialist
2 weeks ago
Dana Point, California, United States Marriott International Inc Full timeJob SummaryWe are seeking a skilled Guest Experience Expert to join our team at The Ritz-Carlton Laguna Niguel. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences that exceed our high standards.Key ResponsibilitiesProcess operational needs and address guest requests in a timely...
-
Customer Service Representative
1 week ago
Dana Point, California, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Circle K Stores, Inc. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...
-
Culinary Specialist
1 week ago
Dana Point, California, United States Guest Services, Inc Full timeJob SummaryThe Culinary Specialist will work with the kitchen staff in the daily production, preparation, and presentation of all food for the restaurant in a safe and sanitary work environment.Essential FunctionsPrepare and cook food items according to recipes, daily menus, and supervisor instructions.Maintain and rotate all food items to ensure food...
-
Customer Service Representative
1 month ago
Dana Point, California, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
3 weeks ago
Dana Point, California, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
3 days ago
Dana Point, California, United States Circle K Stores, Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role involves providing excellent customer service, operating a cash register, and maintaining a clean and organized store environment.Key Responsibilities:Greet customers and provide a...
-
Customer Service Representative
2 weeks ago
Dana Point, California, United States Domino's Pizza LLC Full timeDomino's Pizza Team MemberWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sale SystemEnsure orders are accurate and organizedClean, prepare,...
-
Customer Service Representative
7 days ago
Dana Point, California, United States Domino's Pizza LLC Full timeAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for delivering exceptional customer experiences. Key responsibilities include greeting customers, taking orders, and maintaining a clean and organized store environment. Additionally, you will work with our Point of Sale System to ensure accurate orders and provide a positive...
-
Dana Point, California, United States Alina Corbeanu Insurance Agency Full timeJob Title: Customer Service and Sales Account RepresentativeJob DescriptionAt Alina Corbeanu Insurance Agency, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Account Representative. This is a full-time position that offers a unique opportunity to grow and develop your skills in a dynamic and...
-
Front Desk Representative
2 days ago
Dana Point, California, United States Marriott Laguna Cliffs Resort Full timeJob SummaryAs a Front Desk Agent at Marriott Laguna Cliffs Resort, you will be responsible for providing exceptional guest service, registering guests, and handling various front desk duties. Your primary responsibilities will include:Registering guests and handling check-ins and check-outs in a friendly and efficient manner.Providing information about hotel...
-
Customer Service Representative
4 weeks ago
Dana Point, California, United States Chevron Full timeJob Title: Customer Service RepresentativeAt Chevron Stations Inc., we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and safe store environment, and ensuring that...
-
Turndown Service Attendant
3 weeks ago
Dana Point, California, United States Waldorf Astoria Hotels & Resorts Full timeJob SummaryWe are seeking a highly skilled Turndown Attendant to join our Housekeeping Team at the Waldorf Astoria Monarch Beach Resort & Club. As a Turndown Attendant, you will be responsible for providing exceptional guest service by cleaning and stocking guest rooms, as well as providing turndown service to ensure a comfortable and relaxing stay for our...
Guest Service Representative
4 months ago
$24.85/hour
Job Number
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency.
Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $24.85 to $24.85 per hour and may offer 401(k) plan, earned paid time off and/or sick leave, and other wellness benefits.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
