Advanced Technical Support Specialist
2 weeks ago
Job Title: Advanced Technical Support Specialist
Job Description:
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone.
In this role you will...
- Respond to customer cases in line with service level objectives.
- Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring.
- Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.
- Research and replicate difficult configuration, compatibility or product defect issues and document the results of your investigation.
- Manage customer and internal communications, both written and on calls.
- Drive full resolution of cases and escalated cases with limited oversight or direction.
- Act as a mentor and advisor to other members of the Global Customer Support team.
- Maintain an advanced understanding of the Cornerstone product portfolio, be the Subject Matter Expert.
- Create knowledge articles and lead knowledge sharing initiatives.
You've got what it takes if you've got...
- Bachelor's degree in computer science, information systems, or equivalent experience required. Experience supporting LMS, HRIS, LXP, etc. is a major plus.
- Minimum of 5 years' experience in a technical customer support role. Preferably with enterprise SaaS solutions.
- Excellent written and verbal communication skills are required, including the ability to communicate technical concepts clearly and effectively.
- Experience leading major enterprise incidents/situations using escalation management guidelines to engage support, product managers, engineering teams and other teams.
- Ability to communicate technical information proficiently with internal and external stakeholders, including C-level executives and engineering leaders.
- The ability to communicate confidently and clearly on conference calls, in meetings, and via email, at all levels of the organization is essential.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Customer focus and ownership, use of own initiative, and a proactive approach to work.
- Ability to facilitate conversations with large groups of remote people.
- Ability to maintain calm during stressful situations.
- Ability to translate technical incidents into business terms.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at
-
Technical Application Specialist
2 weeks ago
Detroit, Michigan, United States Epicor Full timeGeneral informationOffice (s)Detroit, MIDate PublishedThursday, April 18, 2024CountryUnited StatesJob ID24075FunctionGlobal SupportRecruiterBun, MouyheangDescription & Requirements Technical Application Specialist | Epicor CPC The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware....
-
Sr Lighting Specialist Show Site
2 weeks ago
Detroit, Michigan, United States FREEMAN Full timeAbout UsFreeman is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry's largest network of experts, Freeman's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 96-year legacy in event management as well as new...
-
Field Engineering Specialist
2 weeks ago
Detroit, Michigan, United States Roche Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...
-
Accounting Specialist
1 week ago
Detroit, Michigan, United States COMERICA MANAGEMENT CO INC Full timeAccounting SpecialistThe Accounting Specialist role will be responsible for analyzing and reconciling various balance sheet and liability accounts to ensure the accuracy of the monthly balances on general ledger. This role will also monitor and analyze income and expense accounts for reasonableness and accuracy. This role will also be responsible for...
-
PLM Systems Support Analyst
4 days ago
Detroit, Michigan, United States Tata Technologies Full timeTata Technologies, Inc: PLM Systems Support Analyst -- Detroit, MI DUTIES:Implement and configure PLM Visualization processes in engineering design and development areas utilizing Teamcenter, NX and Visualization tools such as CAD/PLM Systems.Support engineering user requirements, process and methodologies and best practices as well as provide necessary...
-
Field Quality Specialist
5 days ago
Detroit, Michigan, United States EMCOR Group Full timeDescriptionAbout Us:USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly...
-
Software Support Manager
3 weeks ago
Detroit, Michigan, United States AssetWorks LLC Full timeJob Summary:AssetWorks is seeking an experienced Software Support Manager to support our enterprise software product line for both cloud and on prem customers. This leadership position will be responsible for managing and mentoring the team that is frontline in resolving customer technical problems within our industry leading asset management solution. This...
-
Adjunct Instructor-Technical Writing
2 weeks ago
Detroit, Michigan, United States University of Detroit Mercy Full timeAdjunct Instructor-Technical WritingDetroit, MI • Dean's Office - Engineering & ScienceDescriptionJob ID: CES Technical WritingEmployee ClassificationPT Adjunct FacultyPosition SummaryThe University of Detroit Mercy College of Engineering and Science invites applications for multiple part-time adjunct instructor positions in Mathematics, Chemistry, Biology...
-
Patient Service Specialist
2 weeks ago
Detroit, Michigan, United States Concentra Inc Full timePatient Service SpecialistLocationUS-MI-Detroit Job ID 284025 Pos. Category Medical Center - Front Office Pos. Type Full TimeOverview Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of...
-
Embedded Patient Engagement Specialist
2 weeks ago
Detroit, Michigan, United States Profound Research Full timeRole: Embedded Patient Engagement Specialist Company: Profound Research Location: Detroit metro area The Company Profound enables community physicians to offer clinical research as a therapeutic option to their patients. We provide all the infrastructure, non-clinical services, and administrative heavy lifting. The physicians practice medicine, we do...
-
Trust Business Support Sr Analyst
1 week ago
Detroit, Michigan, United States COMERICA MANAGEMENT CO INC Full timeTrust Business Support Senior AnalystPerform, monitor and reconcile intermediate operating functions within a high volume environment related to cash accounting, specialized asset accounting, fee and revenue accounting, client report generation and regulatory and management reporting. Utilize prescribed policies, procedures and tasks to efficiently execute...
-
Internal Medicine
2 weeks ago
Detroit, Michigan, United States NOW Healthcare Recruitment Full timeA thriving healthcare system seeks Internal Medicine Physician in the Saginaw, MI area Come make a difference within a growing team of providers that focus to enhance the lives they serve and value learning and growth Contact: Ray Stiles Overview: Join our team as an Associate Program Director in Saginaw, Michigan for Internal Medicine. We are dedicated to...
-
Air Traffic Control Instructor at D21
3 weeks ago
Detroit, Michigan, United States SAIC Career Site Full timeDescription ATTN FERS RETIREES: Earnings received as an ATC Instructor, ATC Training Instructional Supervisor, or Contractor Site Supervisor working on this program are EXEMPT from the Supplemental Annuity earnings limits for FERS retirees between the ages of 56 and 62.We are looking for an experienced, Part-time, Air Traffic Control Instructor to join the...
-
Public Tax Accountant
2 weeks ago
Detroit, Michigan, United States Rise Technical Recruitment Ltd Full timePublic Tax Accountant - Senior$80,000 - $100, weeks PTO + Great 401k offering + Top 40 Firm + Progression Opportunities + Full Healthcare Benefits + Hybrid/Remote optionsDetroit, MIAre you a Senior Accountant with experience and knowledge of working closely with clients where you will be responsible for leading complex audits while having the support and...
-
Travel Field Service Representative
1 week ago
Detroit, Michigan, United States Faith Technologies Full timeFaith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...
-
education services specialist
17 hours ago
Detroit, Michigan, United States Naval Education and Training Command Full timeSummary You will serve as a EDUCATION SERVICES SPECIALIST of NAV RECRUITING DISTRICT MICHIGAN. Responsibilities You will establish liaison with education officials and employment representatives to raise awareness of Navy occupational programs and to promote the Navy as a career option for the civilian community. You will facilitate recruiter access to high...
-
Rangeland Management Specialist
3 weeks ago
Detroit, Michigan, United States Department Of Agriculture Full timeSummary The incumbent will provide professional services in range management, and soil and water conservation activities while assisting in the planning of conservation practices on ranches and farms. DutiesServes as grazing lands consultant and advisor to numerous ranchers and farmers in the assigned area of responsibility. Provides individual landowners'...
-
Research Scientist
3 weeks ago
Detroit, Michigan, United States Aramco Services Company Full timeOVERVIEW: Join the Strategic Transport Analysis Team (STAT) and be at the forefront of groundbreaking energy and transportation research. STAT is a dynamic and forward-thinking organization committed to shaping the future of energy and transportation through innovative research and cutting-edge technologies. We invite you to be a key contributor to our team...
-
Early Childhood Professor In Residence
2 weeks ago
Detroit, Michigan, United States William Paterson University Full timeEarly Childhood Professor In Residenceremote typeHybrid - depending upon institutional needlocationsMain Campustime typePart timejob requisition idR388Thank you for your interest in working at William Paterson University.Department Overview:William Paterson University's College of Education serves as a major resource for educational practitioners and...
-
Research Scientist
17 hours ago
Detroit, Michigan, United States Aramco Services Company Full timeOVERVIEW: Join the Strategic Transport Analysis Team (STAT) and be at the forefront of groundbreaking energy and transportation research. STAT is a dynamic and forward-thinking organization committed to shaping the future of energy and transportation through innovative research and cutting-edge technologies. We invite you to be a key contributor to our team...