Patient Service Specialist

4 weeks ago


Detroit, Michigan, United States Concentra Inc Full time

Patient Service Specialist
Location

US-MI-Detroit

Job ID
284025

Pos. Category
Medical Center - Front Office

Pos. Type
Full Time
Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.
Shift is Monday-Friday 10:30am-7:00pm with occasional Saturdays.

Responsibilities

Greet patients and visitors
Communicate wait times to patients and direct them accordingly
Obtain authorization, as needed, to process patients for services
Check in patients using appropriate patient management system
Explain all required forms to patients and ensure proper completion of all paperwork
Answer incoming telephone lines and direct the caller accordingly
Contact patients regarding appointment reminders, rescheduling, or cancellations.
Check out patients in appropriate patient management system and distribute records
File paperwork, medical records, and correspondence
Maintain inventory of office supplies and printed forms
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
Follow HIPAA guidelines and safety rules
Attend center staff meetings
Participate in initial and ongoing training as required
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
Assist Center Operations Director or other leader in managing daily administrative functions
Assist in maintaining a neat, clean, and orderly appearance throughout the facility
Use employer reporting tool to scan and distribute employer results and paperwork
Review clinician transcriptions and enter applicable charges via internal charge entry system.
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED
Job-Related Experience
6 months to 1 year
Working knowledge of state-specific occupational medicine requirements preferred
Job-Related Skills/Competencies
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Demonstrated effective communication




  • Detroit, Michigan, United States Naval Education and Training Command Full time

    Summary You will serve as a EDUCATION SERVICES SPECIALIST of NAV RECRUITING DISTRICT MICHIGAN. Responsibilities You will establish liaison with education officials and employment representatives to raise awareness of Navy occupational programs and to promote the Navy as a career option for the civilian community. You will facilitate recruiter access to high...


  • Detroit, Michigan, United States EMCOR Group Full time

    DescriptionAbout Us:USM, a wholly owned subsidiary of EMCOR Group, Inc., is a leading provider of essential facilities maintenance services, including interior and exterior services and electrical, mechanical and plumbing services, to national and regional commercial customers that maintain multi-site portfolios across wide geographic areas. With its highly...

  • Accounting Specialist

    3 weeks ago


    Detroit, Michigan, United States COMERICA MANAGEMENT CO INC Full time

    Accounting SpecialistThe Accounting Specialist role will be responsible for analyzing and reconciling various balance sheet and liability accounts to ensure the accuracy of the monthly balances on general ledger. This role will also monitor and analyze income and expense accounts for reasonableness and accuracy. This role will also be responsible for...

  • Outreach Specialist

    7 days ago


    Detroit, Michigan, United States Wayne Metro Community Action Agency Full time

    Scope:The Outreach Specialist will be responsible for conducting street-outreach to those individuals and families who are homeless.Essential FunctionsConduct street-outreach and engagement to homeless persons who are sleeping in shelters, on the streets, in encampments or other places not meant for human habitation (i.e. streets, under bridges or...

  • Benefits Specialist

    4 hours ago


    Detroit, Michigan, United States Matrix Human Services Full time

    Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit. Operating multiple programs in more than 35 Detroit locations, Matrix provides services to more than 25,000 individuals and families annually and operates the largest Head Start program in Detroit serving more than 1,900 children. CORE VALUES: Being of...


  • Detroit, Michigan, United States Tenet Healthcare Corporation Full time

    Job DescriptionAs an Adolescent Medicine Pediatrician at Children s Hospital of Michigan in Detroit, you will not only help fulfill a large community need, but you will also have the opportunity to teach, mentor, and guide the next generation of pediatricians. The Division of General Pediatrics and Adolescent Medicine at Children s Hospital of Michigan is...


  • Detroit, Michigan, United States Epicor Full time

    General informationOffice (s)Detroit, MIDate PublishedThursday, April 18, 2024CountryUnited StatesJob ID24075FunctionGlobal SupportRecruiterBun, MouyheangDescription & Requirements Technical Application Specialist | Epicor CPC The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware....


  • Detroit, Michigan, United States Faith Technologies Full time

    Faith Technologies, a division of Faith Technologies Incorporated (FTI), is an energy expert and national leader in electrical planning, engineering, design and installation. As a comprehensive authority in the field of electrical and energy services, Faith leads industry change through a dedicated investment in technology, strategic project consulting and...


  • Detroit, Michigan, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit, MI branch is looking for a new Operational Care Specialist to join our Sea Logistics team. Your Role Reporting to the National Sea Logistics Operational Care Manager you will be responsible for ensuring that our internal...


  • Detroit, Michigan, United States McLaren Health Care Full time

    Job Summary:Under indirect supervision, audit medical charges and record for compliance with federal coding regulations and guidelines ensuring that medical billing is correct and conforms to legal and procedural requirements; ensure the integrity of department billing.Responsibilities: Audit billing reports to ensure patient encounters are billed and...

  • Advanced Practice

    1 day ago


    Detroit, Michigan, United States Archway Physician Recruitment Full time

    Psychiatry Nurse Practitioner Opportunity in Detroit Lakes, MNFull Time & Permanent Position.Our Detroit Lakes team is seeking a mental health practitioner to join them in serving our patient populations throughout the lakes area. The Psychiatry NP will be responsible for providing and supporting behavioral health care services to individual patients and...


  • Detroit, Michigan, United States Deloitte Consulting LLP Full time

    Deloitte Consulting LLP seeks a Consulting, Specialist Master in Detroit, Michigan and various unanticipated Deloitte office locations and client sites nationally.Work You'll DoManage information technology projects including software advisory and implementation services to help bring world class Supply Chain network capabilities, operational know-how,...


  • Detroit, Michigan, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit, MI is looking for a new Operational Care Specialist, Accounting to join our Sea Logistics team. Your Role Reporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our...


  • Detroit, Michigan, United States Kuehne+Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Detroit branch is looking for a new Operational Care Specialist to join our Sea Logistics Import team.Your RoleReporting to the National Sea Logistics...


  • Detroit, Michigan, United States KOSTAL Group Full time

    Company DescriptionKOSTAL has a strong family history built on innovation and care for our employees. For over 100 years, our values have guided how we work together to influence, evolve and grow our future.If you are interested in being part of our next generation, we want to hear from youJob DescriptionThis position is primarily responsible for OEM and...


  • Detroit, Michigan, United States U.S. Army Corps of Engineers Full time

    Summary About the Position: Serves as the Safety and Occupational Health Specialist for Operations Division, Detroit District. Establishes goals, objectives, plans, programs, budget, and assessment of the Commander's Operations Safety and Occupational Health (SOH) Program for Operations Division. Will conduct safety inspections and evaluations, heavy...


  • Detroit, Michigan, United States Tenet Healthcare Corporation Full time

    Job DescriptionThe Division of General Pediatrics and Adolescent Medicine at Children s Hospital of Michigan is actively seeking Academic General Pediatricians for full-time or part-time opportunities.About the Division:The Division of General Pediatrics and Adolescent Medicine at Children s Hospital of Michigan specializes in the care of patients from 0...


  • Detroit, Michigan, United States KPMG Full time

    Business Title: Tax Associate, Global Mobility Services | Midwest Summer/Fall 2024Requisition Number: Function: Tax ServicesArea of Interest: CampusState: MICity: DetroitDescription:At KPMG, you can become an integral part of a dynamic team at one of the worlds top tax firms. Enjoy a collaborative, future-forward culture that empowers your success. Work with...


  • Detroit, Michigan, United States Enterprise Medical Recruiting Full time

    Private Infectious Diseases Practice Expanding in Detroit Suburb.Practice DetailsWill join one Infectious Diseases specialist and five Nurse Practitioners due to growth.Majority of practice is inpatient, covering 3 hospitals within twenty minutes of each other.Current specialist sees 20-25 patients daily.Possibility of part time position.Both experienced and...

  • Uniform specialist

    2 weeks ago


    Detroit, Michigan, United States general linen and uniform services Full time

    Provide exceptional guest service.Oversee uniform distribution process for all newly hired.Conduct uniform mesearuments.Coordinate dry cleaning for used uniform items, as well asassociate personal use of service.Administerassociate purchase program, including payments, ordering, and distribution