Operations Specialist I

2 months ago

Minneapolis, Minnesota, United States Royal Bank of Canada Full time

Job Summary

Job Description

What is the opportunity?

As an Operations Specialist I in the Security Reference Data team, you will help set up new securities on the Broadridge System to ensure all trades are done in an accurate and timely fashion and that also meet regulatory requirements. Your focus on the details and problem resolution skills will position you as a subject matter expert and help you thrive in this fast-paced environment.

If you have exceptional problem solving skills, enjoy challenging work, and are looking for the next step in your career, we want to hear from you

What will you do?

  • Analyze multiple data elements of fixed income securities in the Broadridge systems to ensure they are accurate and up to date by cross referencing Bloomberg, ICE, DTC and other vendors
  • Set up new securities on Broadridge systems to ensure all trades done in those securities are accurate for financial and regulatory purposes
  • Have/or develop an in depth knowledge of fixed income security structure
  • Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role
  • Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
  • Reduce risk or increase efficiencies by suggesting process changes and system modifications Participate in testing and implementation of new systems and processes as required
  • Train and act as a resource for other Operation's team members
  • Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

  • 4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
  • 2+ years business, finance, customer service experience
  • Demonstrated problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes
  • Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality.
  • Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
  • Computer skills in Microsoft-based software products including Word, Excel, and Outlook

Nice-to-have

  • 4-year degree from an accredited university in business, finance or related field
  • 3+ years business, finance, customer service experience
  • Previous experience in the securities or banking industry preferred

**PLEASE NOTE

This role has the opportunity to work a hybrid schedule which includes some workdays in the office and some at home. Working from home is contingent on showing success in training and learning tasks to sufficiently perform the role.

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business

WMUS

Job Skills

Adaptability, Analytical Thinking, Business, Communication, Computer Literacy, Customer Service, Deadline Management, Decision Making, Detail-Oriented, Finance, Group Problem Solving, Microsoft Outlook, Prioritization, Problem Identification, Problem Management, Problem Resolution, Problem Solving, Researching, Time Management, Written Communication

Additional Job Details

Address:

250 NICOLLET MALL:MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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