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Dispatcher

3 months ago

Lawrence, Kansas, United States Transdev Full time

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more watch an overview video

We are Now Hiring a Dispatcher in Lawrence, KS

Transdev is proud to offer:

  • $ / Hour
  • Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
  • Paid time off & vacation

Responsibilities:

  • Ensure that "World Class Service" is provided to customers and provide "hands on" assistance and information to customers of City of Lawrence and University of Kansas.
  • Organize and route trips based on schedule and location to ensure optimal performance including managing run pullouts, reassigning trips, and adding new trips to runs throughout the course of the day
  • Answering phone calls to assist public
  • Record and report all incidents and accidents to the applicable manager
  • Document and report provider no-shows or on-time-performance issues
  • Ensure schedule compliance
  • Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
  • Monitor and enforce system for compliance with State and Federal regulations, Company policy.
  • Ensure a safe environment for the operation of service.
  • Generate accurate operational records for the purpose of reporting and analysis.
  • Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
  • Perform day-to-day dispatch services
  • Provide feedback on drivers' performance
  • Perform additional duties and responsibilities as needed and/or assigned

QUALIFICATIONS

  • 1 year of customer service, dispatch, or scheduling experience preferred
  • Excellent phone demeanor and customer service skills
  • Ability to work independently
  • Excellent verbal, interpersonal, judgment and problem-solving abilities
  • Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.
  • Basic computer skills are required.
  • Must be able to read a map and possess knowledge of the service area.
  • Must be able to work flexible hours.
  • Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.

California applicants: PleaseClick Herefor CA Employee Privacy Policy.

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 2787

Pay Group: UC8

Cost Center: 55357

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.