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Senior Technical Delivery Management
3 months ago
We are looking for people who can become a liaison between our Pearson Infrastructure and Operations (I&O) teams to the many business and product teams we support. In this role, you'll become an expert in our products and services while keeping close alignment with the customer's business needs, processes and future directions. The goal is to ensure the I&O teams are closely aligned with what's important to our customers, reducing barriers and enabling success. This role will also be responsible for leading technology projects ensuring effective delivery and execution providing end-to-end guidance from solution design and requirement notification to final customer acceptance. You will represent the I&O organization in interactions with internal customers and peer teams across multiple Pearson organizations.
Responsibilities
- Develop a deep knowledge of the business partner's business unit and strategic visions/roadmaps to build positive relationships, both horizontally and vertically.
- Think strategically by identifying opportunities to improve processes, interactions and services integrating business strategies and goals into I&O roadmaps
- Educate businesses about I&O services, processes, roles, and capabilities
- Coach business leaders and enable them to articulate their needs and requirements to advance business performance
- Leverage agile frameworks to plan, prioritize, and execute solutions
- Evaluate upcoming project initiatives and engage with the appropriate parties to facilitate success
- Create, manage and report on the financial progress of the projects.
- Use tools and technology to make data driven decisions around projects and processes.
- Create project plans and manage a matrix team of resources ensuring timely execution and delivery.
- Reviewing and negotiating internal and external customer requirements and recommending best practices for existing Pearson offerings.
- Identifying, documenting, negotiating, and managing scope change and costs within technology projects.
- Determine project resource requirements and negotiating with stakeholders for resource commitments
- Interface with managers and other development groups to continuously improve product deployment and implementation processes and strategies.
- Facilitate meetings and reviews with a high degree of professionalism, work ethic and integrity looking out for future roadblocks/issues
- Measure and communicate value realized with the business on a periodic basis
- Be aware of service impacting incidents and communicate progress to both internal and external stakeholders
- Evangelize cloud operation best practices
- Be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs.
Experience
- 10+ years of experience in an enterprise environment
- 10+ years of experience facilitating the development and implementation of business initiatives and projects, based on management goals and objectives
- A minimum of five (5) years of experience in technical project management
- Bachelor's degree or equivalent required. MBA or advanced degree preferred
- Agile certification is desired
- Amazon Web Services Solutions Architect Certification is a plus; however, we will help you get there if you don't have it.
- Knowledge of cloud hosting practices and platforms (AWS, Azure, etc.)
- Experience supporting customer facing, high-volume, mission-critical applications strongly preferred
- Ability to understand, analyze, and communicate technical designs, project issues, and project status is required.
Skills
- A strategic thinker and listener who clearly understands a technical problem before trying to solve it
- An organized team player who has an ability to manage multiple tasks
- Experienced in relationship-building with the ability to listen, build rapport, and credibility as a strategic partner
- Demonstrated ability to effectively manage project commitments and set expectations to achieve quality solutions driving actions through to resolution
- Ability to incorporate technical and business knowledge in the analysis of product or project solutions.
- Demonstrated ability to work productively with diverse teams.
- Ability to effectively present technical and non-technical information to internal customers and senior management.
- Skilled and experienced at breaking down silos, negotiating conflict and problem-solving leading change using positive and collaborative methods
- Understand and influence integration of business strategies into technology
- Strong communication skills in writing, speaking, and presenting
- Some travel could be required (10-25%)
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson's commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
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Job: TECHNOLOGY
Organization: Corporate Strategy & Technology
Schedule: FULL_TIME
Workplace Type: Hybrid
Req ID: 16507
