Senior Project Manager

4 weeks ago

Durham, North Carolina, United States KBI BioPharma Full time

A key member of the KBI Biopharma team, the Senior Program Manager will oversee project teams within Program Management, ensuring that project and business management are executed effectively. This role involves personal responsibility for a portfolio, with the primary client account and relationship manager for KBI PMO, driving business delivery and exemplary client service to maximum benefit for the company in a sustainable manner. The incumbent may provide training and mentorship to others.

  • Responsible for relationship and account management for assigned clients/portfolios, cultivating client relationships and escalating any client and team concerns through appropriate leadership channels.
  • Manages client expectations efficiently, maintaining strong working relationships with all client representatives, able to mend and/or develop client relationships.
  • Supports the PM-VOC process and works to identify and address opportunities to improve client service, serving as the primary point of contact for all client communications and coordination of third-party vendor and project needs.
Program Management:
  • Manages project timelines through all phases of development, from project award and kick-off through close-out, ensuring that projects are conducted on time, within scope and budget, and meet client-agreed-upon quality standards and expectations through cross-functional project team alignment.
  • Develops, manages, and updates project plans in a timely manner, communicating project status, progress, timelines, changes in schedule, scope changes, technical and/or quality issues to all relevant personnel in the company, and with the client.
  • Schedules, facilitates, and documents program-related client team meetings, including issuance of agenda, action items, meeting minutes, client communications, etc.
  • Leads cross-functional teams without direct authority, casting a clear vision of project objectives/priorities and motivating the team to achieve them, able to resolve conflict and foster collaborative partnerships with others to achieve peak performance with some assistance from manager or delegate.
  • Analyzes risk, establishes contingency plans, and identifies trigger events and responsibility for initiating mitigating action, gathering stakeholder input and ranking the top project risks in terms of total impact.
  • Facilitates discussion regarding portfolio priorities (resolving resource conflicts).
Business/Financial Management:
  • Schedules and facilitates strategic client discussions and Joint Steering Committee meetings as required with Senior/Executive Leadership participation and support, generating meeting minutes and actions items for follow-up.
  • Manages the technical and strategic development of the program, drawing on relevant technical leadership from across the organization, generating and presenting resulting proposals and change orders to the client as appropriate.
  • Directs and supports the client with project strategy, able to suggest and be involved in the implementation of improvements to systems and processes, supporting PMO with PLF readiness as required.
  • Manages all contractual and financial aspects of the project, including finalization of change order and subsequent amendments, monthly budget reviews, forecasting, materials review, assessment of work performed, and appropriate client invoicing and vendor payments.
  • Assists Business Development Department in development of proposals as needed.
PMO Support:
  • Acts as a contributing member of Program Management Organization.
  • Manages the site goals and objectives (Balanced Score Card) for self and team.
  • Leads or contributes to departmental initiatives as appropriate, including procedure development and improvement.
  • Cross-site portfolio leadership or process ownership, working with PMO and local team to continuously improve PM and project delivery practices, may own a PMO process, responsible for training tools and associated change management.
  • Represents or deputizes for PMO senior staff as required.
  • Other duties as required.
Minimum Requirements:
  • Minimum bachelor's degree required, preferably in science or related discipline, PMP certification (current or planned in the future).
  • Minimum 8 years industry experience, with 5 years or more direct project management experience, line management experience and completion of relevant training an advantage.
  • Familiarity with Good Manufacturing Practices.
  • Proficiency in English required.
  • Excellent written and oral communication skills.
Salary Range: $119,002 - $163,627

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