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IT Support Specialist

3 months ago

Portland, Oregon, United States Portland Trail Blazers Full time

Brand: Trail Blazers
Category: Innovation & Technology
Department: Information Technology
Job Type: Full-Time
Date Posted: Jul 23, 2024

Description

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball. We are blazing trails toward winning championships on and off the court.

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – who want to contribute to Rip City

As our IT Support Specialist, you play a critical role in providing hands-on technical support to our employees. Beyond troubleshooting IT-related issues, you will take the lead on computer set-up and deployment for new employees and provide support for stat technologies and other NBA-related systems.

DAY-TO-DAY:

Respond to and resolve help desk tickets, Zendesk requests, and user inquiries related to email, office software, and hardware issues.Assist in the setup and deployment of computer systems for new hires and existing employees.Support specialized technologies including stats technologies, scoring equipment, timing systems, and NBA-specific systems such as Genius and officiating technology.Occasionally provide support for audio-visual setups and troubleshooting during meetings or events.Work in Microsoft Entra (Active Directory), Exchange, and Intune to maintain user accounts, permissions, and security settings.Provide technical support during events hosted at the Rose Quarter, ensuring technology systems are operational and meeting event-specific requirements.Work closely with internal stakeholders and external vendors to address technology needs and provide exceptional customer service.

WE'D LIKE TO HEAR FROM YOU IF YOU HAVE: Proven experience in providing technical support and troubleshooting for computer systems, software applications, and electronic equipment.Strong problem-solving skills, with the ability to diagnose issues, anticipate errors, and implement effective solutions.Excellent communication skills and a customer-centric approach to providing support, ensuring high levels of satisfaction among internal and external users.Demonstrated ability to work independently and as part of a team, with a proactive attitude towards learning new technologies and enhancing technical skills. Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis. The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. PERKS: We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes: Salary:Starting at $26.00 per hourCompetitive Healthcare CoverageRetirement PlanPaid Maternal & Parental LeaveFlexible Time Off (3 weeks + 11 holidays)Wellness PerksTuition ReimbursementFree Parking + Discounted Mass Transit PassesDiscounted & Complimentary TicketsOngoing Learning & DevelopmentDaily Free Lunch