Technical Support Analyst

2 weeks ago


Melbourne, Florida, United States Tailored Management Full time
Job Overview

Join a dynamic global organization specializing in the design and development of electrical systems for various sectors including aerospace, defense, transportation, and security.


Work Schedule and Compensation: Standard business hours with a competitive pay rate of $30/hr on W2 (Weekly Pay) - 40 hours per week.

POSITION SUMMARY:

The Technical Support Analyst is tasked with overseeing their ticket queue and addressing any incoming requests from users in the general ticket system. This role also involves handling calls directed to the support center.

KEY RESPONSIBILITIES:

  • Effectively analyze, diagnose, and resolve intricate end-user issues while proposing scalable solutions.
  • Maintain accurate logging and reporting practices, and monitor desktop operations through the ticketing system.
  • Proactively manage the customer computing experience, executing plans and implementing streamlined technical infrastructure projects to enhance supported systems.

REQUIRED SKILLS:

  • Proficient in troubleshooting within a Linux environment from a networking perspective, with foundational knowledge of Windows and Active Directory.
  • Demonstrated integrity and a strong work ethic.
  • Expertise in PC hardware troubleshooting.
  • Understanding of TCP/IP protocols.
  • Proficient in Windows 10 operating systems and Microsoft Office Suite.
  • Ability to respond to urgent requirements with minimal notice, ensuring clear documentation and follow-through.
  • Capability to document solutions and provide training to colleagues.
  • Strong verbal and written communication skills.
  • Experience in PC hardware troubleshooting and repair.

EDUCATIONAL REQUIREMENTS:

An Associate's Degree in Information Technology or equivalent professional experience.

Company Overview

Tailored Management is a leading staffing firm located in Columbus, Ohio, catering to Fortune 100 and Fortune 500 clients across the United States and Canada. We pride ourselves on our ability to support nationwide programs from a single location, fostering strong relationships with job seekers and establishing long-term partnerships with our clients.



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