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French Speaking Support

2 months ago

Chicago, Illinois, United States IGNA - tasty Full time

Company Name: tastytrade, Inc.

As a registered representative you will be providing French support for clients throughout all lines of our business. You will be primarily responsible for providing effective client service and trade desk support for tastytrade Canada clients by utilizing sharp, in-depth knowledge of all retail brokerage services. This would include trading software features and functionality, account management, and any other questions about the tastytrade platform. You will work to provide seamless account opening experiences, superior client relations, and attentive account maintenance for our clients. You will assist clients on a wide range of technical issues encompassing everything from basic website and platform navigation to software installation.

What you'll do:

  • Work schedule: Monday - Friday, 7 AM - 4 PM CT or 8 AM - 5 PM CT, depending on staffing needs
  • Provide friendly, accurate, and efficient trade desk, general support, and technical support via chat, email, and phone
  • Assist clients with complex option order execution
  • Analyze client positions and provide advantages and disadvantages for various strategies
  • Work with clients to identify their needs as self-directed investors and provide solutions in a timely manner
  • Assist clients with new account applications, account maintenance, and banking requests
  • Comply with industry Anti-Money Laundering ("AML") regulations and assist the AML Officer
  • Troubleshoot hardware and software issues
  • Assist users with installation, navigation, and settings issues
  • Translate and manage help center articles on our website
  • Translate any client facing notifications such as margin and risk emails, corporate action emails, etc.

Who you are:

  • Fluent in French
  • Strong interpersonal skills, effective in client interactions, and ability to identify appropriate solutions
  • Extremely proficient with use of technology
  • Understanding of option execution mechanics and pricing
  • Ability to multitask in a fast-paced environment
  • Experience or avid interest in the financial industry
  • Detail-oriented mindset with a willingness to learn and uphold applicable regulatory requirements
  • Willingness to collaborate with teammates to address time sensitive issues
  • Experience with technology, the cloud, and web-based and downloadable applications
  • Familiarity with basic Mac, Windows, Android, and iOS operating systems, interfaces, and system settings (Linux is a bonus)
  • Ability to navigate efficiently through a program's interface functionality while assisting clients to do the same on their machines using only spoken instructions
  • Well-spoken and ability to efficiently communicate with clients
  • Ability to listen, understand, assess, and assist with any client issues, asking questions as needed and giving detailed directions in response
  • FINRA Series 7 and/or CSI New Entrants
  • Bachelor's degree or related work experience

Team Perks:

  • Performance Bonuses
  • Stock Purchase Options
  • 401k Plan
  • Continued Education Support
  • 20 Paid Vacation Days (plus an additional paid vacation day the month of your birthday)
  • 10 Paid Sick Days
  • Gym Membership Reimbursement
  • Commuter Benefits
  • Pet Insurance
  • Wellness & Mental Health Programs
  • Charitable Donation Matching
  • Two Paid Volunteer Days Off
  • Daily catered lunch when in the office
  • Full kitchen with snacks and beverages
  • In-building gym
  • CTA stop a block away, Shuttle to/from Metra

Our Company:

The IG North America family of companies empowers individual traders differently. tastylive, founded in 2011, is an online financial media network, tastytrade (previously known as tastyworks) is a self-directed retail brokerage firm that launched in 2017, tasty Software Solutions and IG US, is a registered Forex broker-dealer. In 2021, London-based IG Group acquired tastylive, Inc. (previously known as tastytrade) and assigned it to lead business in North America. This combined team has years of experience like institutional brokers but also a passion for disrupting the entire trading industry.

Our dream is simple: we want more people to find more success with a better trading experience. That's why we're investing heavily in the right people, technology, and media to make that happen in the US and across the globe.

Location: Our office is in the West Loop - Chicago's growing center of tech, great cuisine, and high-end bars.

tastytrade | tastylive | IG North America
1330 W Fulton Market, Chicago, IL 60607

*Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they have every single qualification. Our team is dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles