Community Outreach Specialist

Found in: beBee jobs US - 2 weeks ago

Queens, New York, United States Upward Health Full time

Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It's no wonder 98% of patients report being fully satisfied with Upward Health

WHY IS THIS ROLE CRITICAL?

The Outreach Specialist (OS) plays a critical role at Upward Health. The OS is the first point of contact with our company for our patients. We count on the OS to make an excellent first impression and to be able to effectively communicate our service offering to patients. The goal of this role is to inform patients about our services and to help them get started. Our services are focused on improving a patient's health, and the OS helps him or her take that first step.

The OS manages a caseload and utilizes a range of strategies to connect with our potential patients. Phone is our top strategy, and it's important that our OS is comfortable and confident communicating by phone. There may be times that field-based approaches are utilized as well. The OS should be prepared to use whatever strategy is most effective. The OS reports to our Outreach Manager.

Applicants tend to be individuals who would describe themselves as a "people person." You enjoy talking to new people – whether by phone or in person. You might have taken past roles in sales or retail to satisfy this interest. You also want to help others. You may even have past experience helping others with their health, whether through a previous job or in your personal life. You communicate well. You enjoy a fast-paced environment. You are flexible and like when each day is different. You are driven by reaching goals, and you like a challenge. We are looking forward to meeting you

KEY RESPONSIBILITIES:

  • Conduct direct outreach to patients via phone, in-person meetings, mailings, and other strategies
  • Speak with patients about the role that Upward Health can play in helping them improve their health
  • Enroll patients into Upward Health's program and collect key data about patients during the enrollment process
  • Manage a personal caseload of patients and ensure that each assigned patient is contacted using the most effective strategy
  • On an as-needed basis, interact with enrolled patients to ensure ongoing engagement or to deliver additional community-based touchpoints
  • Participate in weekly team meetings focused on ongoing education and improvement
  • Accurate and timely documentation in our company's software system

KNOWLEDGE, SKILLS & ABILITIES:

  • Verbal communication skills
  • Persuasiveness
  • Flexibility
  • Dedication and resilience
  • Energetic
  • Attention to detail
  • Ability to multitask
  • Both independence and teamwork
  • Solid computer skills

QUALIFICATIONS:

  • Ability to quickly establish trust and build a relationship with patients
  • Ability to clearly communicate Upward Health's service offering and value
  • Active listening skills and genuine compassion for others
  • Quick thinking and ability to respond to questions and objections
  • Organized and self-motivated
  • Ability to work independently and meet established goals
  • Enjoys collaboration within a team environment and working with people of different skills and experience
  • Knowledge of community resources in the local market
  • Able to maintain clear professional boundaries with patients and coworkers
  • Commitment to represent the company with professionalism
  • Demonstrates cultural competency and ability to work with diverse groups of community members
  • Comfortable using computer for documentation, communication, and organizing work
  • Must have reliable transportation to perform essential outreach functions
  • Must be fluent in English. Spanish speaking a PLUS
  • Able to work flexible hours, including occasional night/weekend work
  • Minimum of 3 years of work experience with focus on those who have sales, healthcare, or past outreach experience.

Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.



Compensation details: 21-23 Yearly Salary

PI1ab070456ce

  • Outreach Executive I

    Found in: Talent US C2 - 1 week ago

    Queens, United States Oak Street Health Full time

    Role DescriptionThe Outreach Executive (OE) is responsible for developing relationships with members of the community to engage Medicare seniors with Oak Street Health. Outreach Executives should be engaging Medicare seniors with the goal of having those individuals become patients of Oak Street Health.Outreach Executives will work very closely with their...

  • Intake Specialist

    Found in: Talent US C2 - 1 week ago

    Queens, United States Birch Family Services Full time

    Job Details Description Responsible for enrolling students in program at multiple sites; responsible for guiding families through the enrollment process from initial review until the child begins program; coordinate timely submission of annual and quarterly reports to appropriate district administrators; communicate with evaluation coordinators. ...

  • Primary Counselor

    22 hours ago

    Queens, United States Outreach Development Corp. Full time

    **Position: Primary Counselor (LMSW, LMHC, LMFT, or higher) - Certified Community Behavioral Health Center** The Primary Counselor for the Richmond Hill Certified Community Behavioral Health Center is responsible for the delivery of direct clinical services in an integrated mental health and substance abuse treatment setting. The Primary Counselor serves as...

  • Assistant Habilitation Specialist

    1 week ago

    Queens, United States WellLife Network Full time $17 - $18

    Position Summary: The Assistant Habilitation Specialist assists with the operation of the classroom. We are hiring for multiple shifts Monday - Friday.Essential Accountabilities:Responsible for ensuring that all unit activities enhance and support each person’s social responsibility, independence, dignity, and continued growth.Implement goals designed to...

  • Behavioral Health Specialist

    1 week ago

    Queens, United States St. Xavier Home Care Services Full time

    St Xavier Home Care Service is looking for a behavioral health specialist to provide Planned Respite in home of a Child 21 and under.  Planed Respite A short term relief for the child and the caregiver to enhance the family’s primary ability to support the child’s functional, developmental and behavioral health. Considers the child’s interest and...

  • Assistant Habilitation Specialist Relief

    Found in: Talent US C2 - 1 week ago

    Queens, United States WellLife Network Full time

    Job Details Job Description Position Summary : The Assistant Habilitation Specialist assists with the operation of the classroom Essential Accountabilities: Responsible for ensuring that all unit activities enhance and support each person’s social responsibility, independence, dignity, and continued growth. Implement goals designed...

  • Assistant Habilitation Specialist Relief

    Found in: Talent US C2 - 1 week ago

    Queens, United States WellLife Network Full time

    Job Details Description Position Summary : The Assistant Habilitation Specialist assists with the operation of the classroom Essential Accountabilities: Responsible for ensuring that all unit activities enhance and support each persons social responsibility, independence, dignity, and continued growth. Implement goals designed to...

  • Program Director

    7 hours ago

    Queens, United States Acacia Network Full time

    **Program Director Position** Under supervision of the Regional Director/Program Coordinator, the **Program Director** ensures quality care and oversees the functions of the shelters according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting...

  • Behavioral Health Specialist

    1 week ago

    Queens, United States St. Xavier Home Care Services Full time

    St Xavier Home Care Service is looking for a behavioral health specialist to provide (Based on Qualification) PSR (Psychosocial Rehabilitation), and/or Planned Respite, and/or Caregiver/Family Advocacy and Support Services and/or Prevocational Servies IMMEDIATE HIRE Bilingual Preferred.(All Languages) Services are provided in the home in the Child, mainly...

  • Peer Specialist

    Found in: Careerbuilder One Red US C2 - 2 weeks ago

    Queens, NY, United States VNS Health Full time

    OverviewVNS Health Peer Specialists are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from...

  • Behavioral Health Specialist

    1 week ago

    Queens, United States St. Xavier Home Care Services Full time

    Job descriptionSt Xavier Home Care Service is looking for a behavioral health specialist to provide (Based on Qualification) PSR (Psychosocial Rehabilitation), and/or Planned Respite, and/or Caregiver/Family Advocacy and/or Support Services and/or Prevocational Servies IMMEDIATE HIRE (All Languages) Services are provided in the home in the Child, mainly...

  • Financial Planning Specialist

    Found in: Talent US C2 - 2 weeks ago

    Queens, United States Bloomingdale's Full time

    About: Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of...

  • Peer Specialist

    Found in: Careerbuilder One Red US C2 - 1 day ago

    Queens, NY, United States VNS Health Full time

    OverviewVNS Health Peer Specialists are living examples of the transformative power of behavioral health intervention programs and who can uniquely relate to those that would benefit from VNS Health Behavioral Health services. Peer Specialists embody our core values of Empathy, Integrity, and Agility to engage and connect community members suffering from...

  • Child Trauma Counselor CTRT

    Found in: Talent US C2 - 1 week ago

    Queens, United States Safe Horizon Full time

    Child Trauma Counselor CTRT - Queens Child Trauma Counselor CTRT Safe Horizon is the nation’s leading victim assistance organization, touching the lives of 250,000 people each year who have been impacted by violence. Safe Horizon provides a holistic array of services to victims of domestic violence, child abuse, rape and sexual assault, human...

  • Wine & Spirits Customer Service and Support Specialist/ Jamaica, NY

    Found in: Talent US C2 - 1 week ago

    Queens, United States AV Staffing Solutions Full time

    Our client, a global freight forwarding company, is seeking a Wine & Spirits Customer Service and Support Specialist that has worked in the Freight Forwarding industry and has experience with providing rate quotes.The department that you would be working in handles ocean import and export of wine, beer, and spirits.Overview:The individual in this role will...

  • Clinical Director

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Queens, United States QSAC (Quality Services for the Autism Community) Full time

    The salary for this position is $120k- $140k annuallyJob Summary The Clinical Director for Residential Services oversees and provides support to the Clinical Department, including: planning, communications, and assisting in training clinical staff in QSAC’s group homes in NYC and Long Island. The Clinical Director works closely with the Residential and...

  • Habilitation Specialist

    Found in: Talent US C2 - 1 week ago

    Queens, United States WellLife Network Full time

    Job Details Job Description Position Summary : Lead instructor for assigned unit. Designs and implement individual program plans, daily activity schedules and community integration. Participate in training and directing Assistant Habilitation Specialists. Essential Accountabilities: Responsible for ensuring that all unit activities...

  • Vice President, Government Affairs

    Found in: Talent US C2 - 1 week ago

    Queens, United States Altice USA Full time

    Job Summary The Vice President, Government Affairs (East) is responsible for managing the state and local government, legislative, regulatory, and franchising affairs for Altice USA’s video, broadband, voice, data and wireless services across more than 500 communities in New York, New Jersey and Connecticut. The role requires developing and executing...

  • Dentist DDS DMD

    6 days ago

    Queens Village, United States TAL Healthcare Full time

    Job DescriptionJob DescriptionDentist, DDS, DMDPosition Summary: Deliver comprehensive dental care to diverse patients with professionalism and compassion. Focus on preventative, restorative, pediatric, periodontal, endodontic, surgical, and prosthetic procedures. Collaborate with interdisciplinary teams and participate in community...

  • Dentist DDS DMD

    3 hours ago

    Queens Village, United States TAL Healthcare Full time

    Job DescriptionJob DescriptionDentist, DDS, DMDPosition Summary: Deliver comprehensive dental care to diverse patients with professionalism and compassion. Focus on preventative, restorative, pediatric, periodontal, endodontic, surgical, and prosthetic procedures. Collaborate with interdisciplinary teams and participate in community...