Director, Customer Success
Found in: beBee jobs US - 1 week ago
Who We Are:
DebtBook is an industry-leading fintech software platform that revolutionizes the way local governments, higher education, healthcare organizations and their finance teams work. Our powerful, cloud-based software helps public finance teams manage all aspects of their debt, leases, and subscriptions, streamline financial reporting, and share information simply with others.
We are driven by a collective commitment to foster a Growth Mindset, exemplify the strength of One Team, consistently go Above and Beyond, and Take Ownership of our responsibilities and outcomes. Our mission is to cultivate an environment where innovation thrives, and our team members are empowered to reach their full potential.
About This Role:
Our Customer Success Management (CSM) team is responsible for maintaining positive customer relationships with a focus on customer satisfaction, which will ultimately lead to contract renewal with DebtBook. Ensuring that DebtBook's functionality is being fully leveraged in a fast-paced, high velocity environment is no easy task during a period of growth, so we're in need of a proactive, strategic Director of Customer Success to drive the continued success and growth within the Enterprise segment of our CSM function.
What You'll Do
- Recruit, develop, performance manage, and lead a world-class Customer Success team
- Ensure team achievement of KPIs and operating metrics, including GRR / NRR
- Set cadence for communication and relationship building touchpoints between CSMs and Enterprise customers from time they are fully implemented through renewal
- Own the renewal motion, including forecasting, churn management, and operational workflows
- Serve as an escalation point for customers in the Enterprise book of business
- Ensure executional excellence in the CSM team; institute and uphold best practices to keep clients engaged with DebtBook to fully adopt the platform features and functionality
- Drive efficiencies and continuously improve the overall customer experience by collaborating with our sales, implementation, and support teams to provide a consistent and unified customer experience
- Build and deliver Customer Success programs tailored to meet the needs of customers at various stages in the customer journey, identify and mitigate risk, and foster deeper engagement
- Collaborate closely with our product and enablement teams to glean and share customer feedback on product features and use cases
- Utilize SalesForce CRM and ChurnZero to measure team performance, analyze trends, and identify opportunities for optimization (including team capacity, client retention, and expansion)
- Actively contribute to internal meetings, strategy development, and goal assessment as a member of the CS Leadership Team; work closely with the VP on long term planning.
What You Bring
- 7+ years overall experience working in B2B SaaS software companies with at least 5 years managing customer success and/or account management teams
- Track record of exceeding retention and expansion revenue goals
- Proven success building and leading Customer Success teams through transformational change
- Enthusiasm to actively invest time in developing, coaching and mentoring your team members around best practices for managing a book of business and thinking strategically
- Experience driving projects that improve operational efficiency and drive deep strategic value for customers
- Comfort in a fast moving startup environment with shifting business demands.
Why DebtBook
Proud to be named one of the "Best Places to Work" by Charlotte's Business Journal, DebtBook is a fast-growing company where we dream big, move fast, make an impact, and bring joy to everything we do. Our core values drive our success as an organization, and we are looking for talented teammates who share our passion for challenging the status quo, innovating in all we do, and wanting to make a difference.
DebtBook is an Equal Opportunity Employer. We value diversity and prohibit discrimination and unlawful harassment in the workplace. All applicants will receive consideration for employment based upon their qualifications without regard to race, religion, color, national origin, ethnicity, gender, gender identity or expression, pregnancy, sexual orientation, age, marital status, genetic information, political affiliation, National Guard or veteran status, disability, or any other protected status under federal, state, or local law. We welcome and encourage applicants with disabilities to contact our team for assistance during the application and hiring process. We are committed to expanding accessibility and making reasonable accommodations in accordance with applicable law.
-
Customer Success Manager
Found in: beBee jobs US - 7 hours ago
Charlotte, North Carolina, United States DebtBook Full timeAbout this RoleOur Customer Success Management team is responsible for maintaining positive client relationships that ultimately lead to contract renewal with DebtBook. We're looking for an experienced Customer Success Manager with exceptional communication and relationship building skills to join our growing team. You will be responsible for engaging...
-
Customer Success Manager
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Davidoff of Geneva USA Inc. Full timeUnder general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the company to...
-
Business Development Director
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Affinity Full timeOur client in the inspiration businessTheir mission is to turn inspiration into real results for clients. They understand how to attract, engage and retain employees, run effective sales contests and incentives, build dynamic customer loyalty programs and create impactful corporate events better than anyone else.They need a Business Development Director to...
-
Partner Success Manager
Found in: beBee jobs US - 8 hours ago
Charlotte, North Carolina, United States Zearn Full timeWho We Are:Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid. Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use...
-
Customer Support Specialist
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States BASF SE Full timeAt BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through...
-
Director, Retail Media Network
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States Belk Full timeThe Director, Retail Media Network will develop and implement the Retail Media Network strategy that builds the brand's presence, engagement from advertisers, drive sales, and enhances Belk's omni experience. This role will lead external and cross functional partnerships with IT, ecommerce, merchants, and internal marketing team. You will have the...
-
Regional Marketing Director Americas
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States Corning Full timeRequisition Number: 62312 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...
-
Assoc. Director
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States Cognizant Technology Solutions Full timeService Delivery Manager - Onsite About the group:Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach...
-
Director of Project Managers
Found in: beBee jobs US - 7 days ago
Charlotte, North Carolina, United States Babcock and Wilcox Company Full timeJob ID J)DescriptionThe Director of Project Managers will lead a team of project management professionals ensure projects are executed effectively and efficiently assuring on time delivery and within budgetThe ideal candidate will have the necessary leadership skills, business acumen and strategic knowledge to challenge the status quo and execute overall...
-
Bilingual Customer Onboarding Representative
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States ScentAir Technologies LLC Full timeThis role is responsible for delivering exceptional customer service experiences, including accurate, timely and effective communication and execution of relational and transactional activities among internal and external customers.Success in this position would lead to higher satisfaction and improved communication with ScentAir Customers. Position will...
-
Associate Director, Product Design
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Method Full timeMethod is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in New York, Charlotte, Atlanta, London, Bengaluru, and remote] work with a wide range of organizations in...
-
Financial/Actuarial Director
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States Willis Towers Watson Full timeCandidates located in any of the following cities will be considered Arlington, VA, Atlanta, GA, Glen Allen, VA, Hunt Valley, MD, Nashville, TN, Potomac, MD, or Tampa, FL As a Health and Benefits Financial/Actuarial Director, you will serve as the financial lead for large, complex client assignments. You'll leverage your experience as a benefits...
-
Financial/Actuarial Director
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States WTW Full timeCandidates located in any of the following cities will be considered: Arlington, VA, Atlanta, GA, Glen Allen, VA, Hunt Valley, MD, Nashville, TN, Potomac, MD, or Tampa, FLAs a Health and Benefits Financial/Actuarial Director, you will serve as the financial lead for large, complex client assignments. You'll leverage your experience as a benefits...
-
Director of Advancement and Alumni Relations
Found in: beBee jobs US - 8 hours ago
Charlotte, North Carolina, United States Atrium Health Full timeOverview Carolinas College of Health Sciences Director of Advancement and Alumni Relations serves as senior fundraising strategist and oversees all aspects of fund development and alumni relations. Provides strategic leadership and direction in planning, organizing, and directing Carolinas College development and fundraising efforts. Partners with donors,...
-
Director of Engineering
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Staybridge Suites Charlotte Ballantyne Full timeJob DescriptionCore Job ResponsibilitiesTo mobilize and inspire Engineering team members and supervisors to build a high performing team in order to achieve business goals and service standards- Manage shift coverage, work load and resource distribution within and across teams- Interviewing, hiring, induction and succession planning of staff - Identify...
-
National Customer Solutions Senior Engineer ZL-LL
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Kuehne Nagel Full timeWe are looking for a Senior Customer Solutions Engineer to analyze RFPs (Request for Proposals), develop client-tailored solutions, and present them to business unit executives and prospective clients for approval. If you have successful 3PL (Third-party Logistics) solutions engineering experience and are motivated by being a key player in closing deals,...
-
Marketing Analyst
Found in: beBee jobs US - 5 days ago
Charlotte, North Carolina, United States BASF SE Full timeAt BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world's leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through...
-
Director, Business Development
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Method Full timeMethod is a global design and engineering consultancy founded in 1999. We believe that innovation should be meaningful, beautiful and human. We craft practical, powerful digital experiences that improve lives and transform businesses. Our teams [based in New York, Charlotte, Atlanta, London, Bengaluru, and remote] work with a wide range of organizations in...
-
Investment Banking Senior Analyst
Found in: beBee jobs US - 1 week ago
Charlotte, North Carolina, United States Selby Jennings Full timeTitle: Investment Banking Senior AnalystCompany Summary: We are currently partnered with a Boutique Middle Market Investment Bank that provides financial strategy, consulting, and M&A services to mid-market private shareholders. They are looking to add a Senior Analyst to their Generalist team here in Charlotte, NC working across the Consumer, Healthcare,...
-
Senior Sales Manager
Found in: beBee jobs US - 2 weeks ago
Charlotte, North Carolina, United States Red Ventures Full timeSage Mortgage, a subsidiary of Red Ventures, is seeking a Senior Sales Manager to help lead our mortgage business through a period of rapid growth. In this role you will work with the Sales Director to help influence our overall our sales strategy, and will have direct responsibility for the performance and development of Mortgage Loan Originators.What...