Control Center Communications Coordinator

1 month ago


Chicago, Illinois, United States Chicago Transit Authority Full time


SALARY

$32.87

POSITION SUMMARY

Ensures that appropriate communication with internal and external customers is maintained.

Supports electronic communications efforts, assuring updates and status changes are

provided in a timely manner. Works closely with Control Center Staff and Communications

Department to ensure that information being communicated both internally and externally is

timely, accurate and consistent.

Qualifications

PRIMARY RESPONSIBILITIES
  • Prepares and sends notifications to managers and executives during service disruptions.
  • Creates, generates and disseminates alerts and restoration updates detailing service
  • related information to CTA personnel.
  • Gathers information from Control Center personnel to provide updates.
  • Disseminates service information, planned service changes and elevator status to
  • customers via electronic communication tools (e.g., web posting, emails, text messages,
  • Bus Tracker and Twitter).
  • During disruptions or emergency service conditions, disseminates pertinent service
  • information (e.g., service disruptions, alternate service, etc.) to customers via electronic
  • communication tools (e.g., web posting, emails, text messages, Twitter, etc.) and Public
  • Address Platform Announcements.
  • Creates and maintains various logs and databases.
  • Produces reports and performs weekly audits of Public Address (PA) System.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

CHALLENGES
  • Communicating coherent and concise messages during emergency situations.
  • Gathering accurate information to synthesize and communicate to customers.

EDUCATION/EXPERIENCE REQUIREMENTS
  • Associate's degree, plus communication or operations experience, or an equivalent
  • combination of education and experience relating to this position.

PHYSICAL REQUIREMENTS
  • Requires sitting for extended periods of time, standing, visual acumen, manual
  • dexterity, and fingering for working with computer key boards.
  • Must have a clear, legible voice to make station announcements.
  • Must be able to hear information via phone calls from CTA personnel at field incident
  • sites.

KNOWLEDGE, SKILLS, AND ABILITIES
  • General knowledge of CTA bus and rail service.
  • Strong written and verbal communication skills.
  • Strong interpersonal skills necessary to effectively communicate with personnel.
  • Strong attention to detail.
  • Strong time management skills.
  • Intermediate instruction and coordination skills.
  • Intermediate skills necessary to operate personal computer systems, Microsoft Suite,
  • Internet searches, and database retrieval.
  • Ability to prepare clear, concise messages and disseminate accurate information
  • quickly during a service disruption.
  • Ability to maintain a suitable temperament and disposition.
  • Ability to work in a high-pressure environment.
  • Ability to handle multiple tasks simultaneously within limited timeframes.

WORKING CONDITIONS
  • Work day is typically eight (8) hours or longer during weekday and weekend hours with
  • varying shift times. May be on call 24/7.
  • Work in a high-pressure environment during emergencies.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
  • Standard office equipment.
  • Personal computer and related software and equipment.


Additional Details

Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER.

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:
  • UPLOADED RESUME / WORK HISTORY
  • QUALIFICATIONS
  • JOB ASSESSMENT QUESTIONS
INFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.

Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness.

CTA Benefits

  • Chicago, Illinois, United States Shriners Children's Full time

    Company Overview Shriners Children's is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion,...


  • Chicago, Illinois, United States Ann & Robert H. Lurie Children's Hospital of Chicago Full time

    Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann &...


  • Chicago, Illinois, United States Moody Bible Institute Full time

    The Center for Biblical Preaching Coordinator at Moody Theological Seminary is responsible for coordinating and implementing the Center's homiletical programs and initiatives. The coordinator will work with the Director and other staff members to ensure the smooth execution of the Center's workshops, conferences, and other training programs.Essential...


  • Chicago, Illinois, United States Saint Xavier University Full time

    Location : Chicago, IL Job Type: Full-time Staff Job Number: 00872 Department: Student Life Opening Date: 05/30/2024 Summary The Community Standards Coordinator has primary responsibility for working with the student conduct process, providing support to students facing a range of challenges including but not limited to issues related to regulating behavior...


  • Chicago, Illinois, United States The Obama Foundation Full time

    About the Obama Foundation At the Obama Foundation, we are guided by a core belief: that ordinary people working together can change history. Our mission is to inspire those people to take action, empower them to change their world for the better, and connect them so they can achieve more together than they can alone. We were founded by community organizers,...


  • Chicago, Illinois, United States Association Management Center Full time

    Association Management Center (AMC) is a trusted partner to more than 28 leading associations and professional societies. Our talented team of more than 150 professionals provides the day-to-day operational management our clients need to achieve their business goals. We are proud to support our clients in the impactful work they do and to create a workplace...


  • Chicago, Illinois, United States CHICAGO SUN-TIMES MEDIA, Inc. Full time

    The Chicago Sun-Times is the hardest-working paper in America, covering the stories and issues that matter most to Chicagoans with depth, integrity, and grit. The newsroom has earned eight Pulitzer Prizes for its hard-hitting investigative reporting, in-depth political coverage, insightful sports analysis, entertainment reviews, and cultural commentary. An...


  • Chicago, Illinois, United States Healthcare Alternative Systems, Inc (H.A.S) Full time

    Community Engagement and Outreach Coordinator4734 W Chicago AveChicago, IL 60651Full-TimeHealthcare Alternative Systems, Inc. (H.A.S.) is a 501 (c) 3 non-profit organization providing behavioral health services to Chicago and the surrounding communities. We offer a continuum of programs addressing substance abuse, mental health, adolescent issues, family...


  • Chicago, Illinois, United States Managed Care Staffers Full time

    Join Our Team as a Full-Time FQHC Financial Controller in Chicago!Our client, a rapidly growing Non-For-Profit Health Center in Chicago, is looking to hire a skilled Financial Controller with FQHC experience on a full-time basis. The ideal candidate must have prior experience managing finances for an FQHC, and possessing a CPA certification would be a...


  • Chicago, Illinois, United States The Kraft Heinz Company Full time

    Job DescriptionThe North America Controller is responsible for the account to report function for a $20 billion segment of KraftHeinz. The team consists of approximately 65 colleagues in Chicago and Toronto as well as an extended team in our shared service center in India. Cross functional partnerships are critical to success in this role with significant...


  • Chicago, Illinois, United States Youth Guidance Full time

    Job DescriptionJob DescriptionSalary: About Our OrganizationAt Youth Guidance, we believe that no matter what challenges a young person faces, they are more likely to succeed when they have caring adults in their lives. Our highly-trained staff guides kids to overcome the life and academic challenges facing Chicago's youth. We meet kids where they are —...


  • Chicago, Illinois, United States Aeris Communications Full time

    Aeris is at the forefront of the "Internet of Things" (IoT) industry, building networks and applications to enable Fortune 500 clients to fundamentally improve their businesses. We believe IoT will have a profoundly positive impact on the world for generations to come. The improvements made possible through IoT—improving patient care, preserving our...

  • Controller

    7 days ago


    Chicago, Illinois, United States Youth Guidance Full time

    Position Summary: The Controller leads all functional oversight over general accounting, accounts payable, accounts receivable, payroll, financial reporting, and budgeting. The Controller will maintain appropriate systems and procedures to support effective program implementation and conduct effective and efficient audits. Essential...

  • Controls Engineer

    2 weeks ago


    Chicago, Illinois, United States Broetje-Automation Full time

    Job Title: Controls EngineerLocation: Elk Grove Village, ILJob Type: Full timeBroetje Automation is a leading expert and OEM specializing in aircraft manufacturing automation and robotics, collaborating with top companies in the industry. They have a global presence with locations in Germany, the USA, France, the United Kingdom, China, and Japan. In the US,...

  • Hotel Controller

    2 weeks ago


    Chicago, Illinois, United States Renaissance Chicago O'Hare Full time

    The Renaissance Chicago O'Hare Hotel is currently hiring a Hotel Controller. To prepare monthly financial statements, variance reports, G/L reconciliations, bank reconciliations, cash flow analysis, and other reports as determined by the General Manager. Will assist in attaining financial goals.Responsibilities: Will be responsible for accounts payable,...


  • Chicago, Illinois, United States Amazon Full time

    At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history.The Infrastructure Operations organization is looking for Data Center Technicians to take AWS Data...


  • Chicago, Illinois, United States Johnson Controls International Full time

    About the Job Title and The Company:Join the Implementation department team at ShopperTrak and become part of a group that excels in flawlessly executing projects for clients across the country and Canada. The team is dedicated to deploying and installing traffic counting equipment for a wide range of clients to ensure the best possible traffic data.What...

  • Operations Controller

    4 weeks ago


    Chicago, Illinois, United States Pepper Construction Group LLC Full time

    Operations ControllerChicago, IL, USA Req #357Thursday, June 6, 2024POSITION SUMMARY The Operations Controller for Pepper Construction is an integral part of the leadership team helping to drive growth and profitability. Working closely with the VP and other operations leaders, you will be responsible for analyzing all project related financial data...

  • Controls Engineer

    2 weeks ago


    Chicago, Illinois, United States Arch Staffing & Consulting Full time

    06th June, 2024 Key Areas of ResponsibilityEquipment and Tooling Support: Reduce or eliminate equipment and tooling downtime or scrap using analytical methodologies. Controls Systems: Design, specify, program, simulate, test, and provide start-up assistance for control systems. Process Efficiency: Improve efficiencies via process changes and automation....


  • Chicago, Illinois, United States RWE Clean Energy Full time

    Summary:At RWE Clean Energy, the Operations Controlling team is responsible for financial performance controlling, planning & reporting, portfolio analyses and target setting for the Operational Onshore Wind, Solar, and Energy Storage businesses. Working as a strategic partner and trusted advisor with the business, Operations Controlling evaluates...