Implementation Coordinator

1 week ago


Chicago, Illinois, United States Johnson Controls International Full time
About the Job Title and The Company:

Join the Implementation department team at ShopperTrak and become part of a group that excels in flawlessly executing projects for clients across the country and Canada. The team is dedicated to deploying and installing traffic counting equipment for a wide range of clients to ensure the best possible traffic data.



What You'll Do:
  • Support the installation and Technical support teams by scheduling and following up on 3rd party installers for clients.
  • Monitor and report on service providers and performance, acting as the primary owner of client-related implementation information.
  • Establish service provider expectations and procedures, schedule installations, and conduct post-installation follow-ups.
  • Review and analyze service provider deliverables to ensure seamless installations.
  • Collaborate with Implementation Analysts, manage project task lists, assist in project coordination, and learn the full cycle of implementation processes.


What You Need:
  • Proficiency in Microsoft Office applications
  • Previous Customer Service experience with a positive attitude
  • Attention to detail, organization, and willingness to assist others
  • Ability to multitask, strong communication skills, and be process-oriented


Impress Us With:
  • BA/BS degree preferred
  • Experience in Remedy and call center operations


Benefits & Perks:
  • Full benefits plan including medical, dental, and life insurance
  • 401k plan with employer match and exceptional office space with modern amenities and views
  • Performance-based bonuses, salary awards, vacation, and community involvement opportunities


Johnson Controls International plc. is an equal employment opportunity employer. For more information on EEO rights, visit the provided link.

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