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Rooms Manager

1 month ago

Denver, Colorado, United States Sage Hospitality Group Full time

Why us?

Sage Hospitality Group is set to hire our next great Rooms Manager to join the Catbird Team in the amazing Rino Art District of Denver

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. Sage Hospitality Group is looking for top talent and we look forward to hearing from you

Catbird is an independent hotel in RiNo that blurs the line between hotel and home. The hotel creates adaptable spaces that foster a deeper sense of belonging for our guests and community. More than a mash-up of periods and styles, this hotel creates all the feelings that travel should provide. Catbird has 165-room rooms with hybrid furniture providing massive functionality in a small amount of space. The lobby features comfortable spaces, grab-and-go food options, and flexibility between work-flow and life-balance that experiential travelers seek out. Guest rooms feature full kitchens with functional housewares, unique storage, and multi-functional furniture where small spaces realize their larger potential.

Paying homage to the history of the neighborhood around it, Catbird encompasses a 3,600 square foot, four-bedroom historic home, originally built in 1890, which has been preserved as part of the hotel. Amenities include a "playroom" stocked with bikes, skateboards, scooters, cameras and other items, package delivery lockers, a guest storage area where repeat guests can leave often-used items, and a dog run for man's best friend.

The rooftop at Catbird features a stunning indoor/outdoor bar and an inviting outdoor deck with lounge seating and firepits, perfect for enjoying unobstructed views of the Denver skyline with friends and colleagues. The rooftop is also home to an additional 3,300 square foot deck that will be dedicated to hosting corporate and social events. In addition to our event deck Catbird's spaces include two addition meeting rooms, the Media room (525 square feet) and the Dining room (140 square feet). Guests will be sure to enjoy the two jacuzzi tubs and a beautiful area of green grass up on the roof, created for outdoor activation in the Denver sunshine.

Job Overview

Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long-term planning and day-to-day operations of the hotel operations. Recommends the area's budget and manages expenses within approved budget constraints. May have responsibility as a member of the Hotel Executive Committee.

Inspire, motivate and create a customer focus and sales oriented environment within every department of the business to drive excellence in market reputation, associate engagement, overall financial excellence and owner satisfaction.

Responsibilities

  • Manage associates in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
  • Develop, recommend, implement and manage the division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.
  • Implement company programs (Franchise) and manage the operations of the department in a manner consistent with federal and state laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
  • Create a work environment that allows for personal growth and development for all associates, encourages an empowered and engaged workforce while supporting the Sage values.
  • Ensure prompt and appropriate response to conflict management.
  • Evaluate and support proper staffing levels and positions to ensure the success of the hotel.
  • Support strategies for the property from an operation, staffing and service perspective while ensuring alignment with the businesses other disciplines and support teams. Support strategic planning, development, and coordination of business initiatives and strategies.
  • Ensure consistent and stabilized systems and processes for the customers.
  • Mentor and develop high potential talent and future high potential talent in line with the organizations talent management strategies.
  • Implement succession planning within each direct report to provide new opportunities as associates develop.
  • Look for more efficient and effective ways to provide services to our hotels and owners.
  • Leverage technology and third parties where appropriate.

Qualifications

Education/Formal Training

A four-year college degree or equivalent education/experience.

Experience

Four to five years of employment in a related position with this company or other organization(s).

Knowledge/Skills

  • This includes experiential knowledge required for management of people and complex problems.
  • Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
  • Ability to make decisions with only general policies and procedures available for guidance.
  • Supervisory/management skills. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests.
  • Moderate hearing necessary as guests phone with requests and questions.
  • Excellent vision necessary to assess required reaction to meet standards.
  • Excellent speech communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner.
  • Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments.
  • Bending/kneeling -must be able to accomplish any task required of associates within assigned departments.
  • Mobility -must be able to accomplish any task required of associates within assigned departments.
  • Continuous standing -must be able to accomplish any task required of associates within assigned departments.
  • Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week.
  • Driving required as necessary.

Environment

Inside hotel and office environment 95% of shift.

Benefits

  • Complimentary EcoPass
  • Medical, dental, & vision insurance
  • Health savings and flexible spending accounts
  • Basic Life and AD&D insurance
  • Paid time off for vacation, sick time, and holidays
  • Eligible to participate in the Company's 401(k) program with employer matching
  • Employee Assistance Program
  • Tuition Reimbursement
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

ID:

Position Type: Regular Full-Time

Property: Catbird Hotel

Outlet: Not Applicable

Category: Operations Management

Min: USD $55,000.00/Yr.

Max: USD $60,000.00/Yr.

Tipped Position: No

Address: 3770 Walnut Street

City: Denver

State: Colorado

EOE Protected Veterans/Disability


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