Key Account Manager Senior

1 month ago


Columbus, Ohio, United States American Electric Power Full time
Job Summary

This is a Key Account Manager position, managing a reduced number of key customer relationships in the Charleston, WV area, as described below. It will, however, have a keen focus on Solar, distributed energy resources, customer-owned distributed generation, co-generation, etc.. The successful candidate must achieve near-expert level knowledge around, solar technology; FERC. PURPA and PJM guidelines; WV Public Service Commission Net Metering rules; and National Electric Code rules regarding customer-owned generation. The successful candidate will likely be required to provide both written and verbal testimony to regulatory agencies. ABET-approved BS in Electrical Engineering with a PE (or willingness to pursue their PE) is strongly preferred, but highly qualified electrical professionals with technical and policy knowledge in these areas will be considered.

Job Description

ESSENTIAL JOB FUNCTIONS:

  • Establishes and maintains high-level relationships with key decision makers of the OPCO's most complex and influential assigned strategic account customers. Is responsible for the retention, expansion, and overall satisfaction of that client base.
  • Provides a 'single point-of-contact within the AEP organization to resolve critical issues with key decision makers within the operating company.
  • Proactively manage and be ultimately responsible for the development and successful implementation of strategic programs and offerings, developing new business, providing exceptional customer service, contract development and negotiation, building long-term business relationships with executive level decision makers, new service issues, and various account management initiatives.
  • Interface with engineers, the energy efficiency group, the Economic Development group and various AEP and operating company business units to meet stated goals and objectives.
  • Develop strategies to market a variety of products and services to customers in various identified industry segments.
  • Develop a program of work to conduct marketing outreach to these customers.
  • The program of work should include prioritization of outreach, key targets for the various services and product offerings, value propositions, etc.

Works with and engages the operating companies' leadership (at the executive, regulatory, operations & customer service level) with various issues that may affect the assigned key accounts.

Promotes and supports operating company energy efficiency/demand response programs system wide to assigned key accounts.

Promotes and supports operating company energy conversion programs with assigned key accounts.

MINIMUM REQUIREMENTS:

Education: Bachelor's degree in Finance, Business, Engineering, Communications or other related field. Experience: 8 years experience in customer account management, business or economic development. Utility industry experience preferred.

Licenses/Certifications: Advanced degree or professional certification required, ex Professional Engineer (PE), Certified Energy Manager (CEM), Project Management Professional (PMP), Masters Business Administration (MBA), Juris Doctorate (JD), Certified Associate Project Manager

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