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Technical Writer

3 months ago

Santa Ana, California, United States Collectors Full time

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We're looking for a Learning Writer to join our Learning team. As a Learning Writer, you will be responsible for documenting various procedures and creating training materials to educate personnel on those procedures. You will work alongside other Learning Writers, Training Specialists and Operations members at Collectors to learn the best practices of each department and clearly document them for incoming personnel, and other departments.

You'll report to the Learning Manager and work from our Santa Ana, CA office.

What You'll Do:

  • Work with a motivated team to document and help standardize processes and create training materials such as Standard Operating Procedures (SOPs) and Work Instructions (WIs)
  • Assist the Learning Writers, Training Specialists, and Learning Manager in researching and installing new training materials and tools that will enhance our training procedures and provide value to our employees
  • Collaborate closely with Subject Matter Experts (SMEs) across many areas of the business to ensure processes are captured correctly, receiving and providing considerable feedback
  • Assist with maintaining the Learning Resource Site, the departmental shared drive, and project management boards, keeping them up to date with changes/improvements
  • Determine gaps in training material or content that should be filled to ensure safety and productivity among staff members
  • Identify future training needs and create a curriculum, with the Learning Manager's assistance, to facilitate training
  • Be creative and design better ways to present information clearly using text, images, audio, and video to ensure better training outcomes
  • Proofread and edit new and existing documents and presentations

Who You Are:

  • Excellent listener and communicator, good interpersonal skills, adaptable, conflict resolution, and maintains an open mind
  • Excellent attention to detail, comprehensive documenting skills, and ability to organize digital content
  • Strong writing skills and excellent English grammar and prose
  • Strong computer skills (typing and Google Applications)
  • Ability to change priorities to meet deadlines, plan, multi-task, and manage time effectively
  • Innovative and creative; finds resourceful solutions for complex problems.
  • Willingness to learn, teach, and improve
  • Spanish and/or Japanese fluency, and/or experience with formal writing or translating in Spanish/Japanese is a plus

Physical Requirements:

  • Frequent sitting
  • Frequent walking
  • Frequent standing
  • Occasional lifting (20 pounds or less)
  • Occasional carrying (20 pounds or less)
  • Working around equipment & machinery
  • Walking on uneven ground

Hourly Rate:

The reasonable estimated hourly rate for this position is $20.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Reasons To Join Us:

  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
  • Vacation: All full-time employees are eligible for paid vacation
  • Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors may use e-verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
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