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Sales Operations Administrator

3 months ago

Buford, Georgia, United States ExtensisHR Full time
Founded in 1998, OmniMetrix is the leader and pioneer in Internet of Things (IoT) wireless remote monitoring, diagnostics and control of critical assets. We increase asset reliability by eliminating 95% of "fail to start" situations. Our sophisticated systems provide 24/7, continuous diagnostics for military and government assets, gas pipelines, oil & gas equipment, and emergency power applications.

We provide real-time notification of changes or alarm conditions in the network of equipment. Our web- based user interface provides extensive reporting, analysis, graphing capabilities and remote control of critical equipment. Our system is currently installed globally on a wide range of gas pipelines and critical facilities, including cell towers, grocery stores, medical facilities, data centers and public transportation systems, as well as federal, state and municipal government facilities.

As the Sales Operations Administrator at OmniMetrix, the primary responsibilities include providing administrative support to the sales team, ensuring ongoing customer support for our expanding client base, and contributing to the enhancement of product and service knowledge essential for company growth.
  • Processing customer account changes related to equipment and services (disconnects, installations, transfers, etc)
  • Interact with Sales Team in setting up new sales meetings, calls, customers, training sessions and onboarding efforts
  • Processing new sales orders of equipment and services
  • Delivering exceptional customer service through proper flow of customer requirements and inquiry, account changes, on time delivery and timely communication of order/change status
  • Working with sales and warehouse staff to ensure proper delivery of orders
  • Contacting customers regarding past due accounts
  • Provide travel and tradeshow coordination
  • Maintaining accurate files, accurate prices of orders and credit memos
  • Answer incoming customer calls and other administrative support duties assigned
  • Other administrative duties as requested by the Director of Business Development
  • Associate's degree or related business experience required
  • Customer Service 3 years
  • Order Processing 3 years
  • Sales support 2 years
  • Salesforce experience
  • Ability to calculate accurate mathematical values
  • Excel experience – intermediate level user
  • Sense of urgency in completing tasks and meeting customer expectations
  • Ability to handle multiple tasks and prioritize appropriately
  • Ability to work well under pressure and deadlines

Working in an office environment Monday-Friday full-time

Salary range $48k-$52k depending on experience
  • Medical & dental insurance
  • 401k plan
  • Paid time off plan
  • Stock option plan

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