EnerBank Customer Service Administrator-$1,500

6 days ago

Salt Lake, Utah, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At EnerBank, the Customer Service Administrator is responsible for providing administrative support within the Customer Service department including establishing relative priorities of current and anticipated workload and organizing and conducting assignments.

EnerBank USA, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and other organizations (with networks of home improvement contractors) to develop customized white-label loan programs to help them increase their sales as well as attract and retain top dealers.

Primary Responsibilities

  • Handles calls and responds to general questions
  • Manages the call-back queue efficiently
  • Captures notes and updates documentation as needed
  • Communicates with customers to answer questions and resolve any issues that arise
  • Preforms administrative functions and work assignments to support the Customer Service team
  • Serves as back-up telephone support, as needed

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High School Diploma or GED

Preferences

  • Customer service or related experience

Skills and Competencies

  • Excellent computer skills, including general database applications and Microsoft Office Suite
  • Good verbal, written communication, and organizational skills
  • Strong typing skills with an emphasis on speed and accuracy

This position is available as follows:

*Candidates applying and hired post February 1st, 2023 will qualify for a $1,500 sign on bonus, to be paid 30 days post hire, until current vacancies are filled.

*Full Time hours only of 8:30a-5:00p MST, Monday through Friday.

*Can only be worked ONSITE from Salt Lake City, UT.

Position Type

Full time

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location DetailsEnerbank Salt Lake CityLocation:Salt Lake City, Utah

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

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