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Operations Manager

2 months ago

Savannah, Georgia, United States Transdev Full time

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video

Become a part of our Transdev team as an operations Manager in Savannah GA. This position works with the Asst General Manager and General Manager in supervising daily operations. In addition, the Operations Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. We are looking for you if you have the drive, confidence, and determination to succeed

Our managers enjoy:

  • Tremendous career advancement opportunities due to a strong presence across North America.
  • Comprehensive benefits package including Medical, Vision, and Dental coverage.
  • 401(k) savings plan with company match.
  • Disability and Life Insurance.
  • Paid Vacation.
  • 10 Paid Holidays.

Major Responsibilities:

  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
  • Assists the General Manager in day-to-day operational oversight of location operations including billing, payroll, routing/scheduling, DOT & state Dept of Education compliance, accounts receivable and accounts payable, recruitment and hiring of location employees.
  • Ensures drivers have the daily documentation necessary to complete their routes. Ensures completed charter documentation for processing. Coordinates field trips by the assignment of personnel and vehicles. Ensures vehicles dispatched are in proper working condition and daily DVI (pre and post trip) forms have been submitted.
  • Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. Acts as back up member of Dispatch or Scheduling team.
  • Develops manpower requirements for Dispatchers, Operators, and assists with evaluating trip patterns for run structure revisions.
  • Develops procedure manuals for Dispatchers, Road Supervisors, Drivers, and Service Personnel. Holds routine meetings with Dispatch and Scheduling staff to respond to service issues and keep staff abreast of customer or company changes and requirements.
  • Completes necessary daily and/or weekly reports for company and customer (stand by report, Vehicle Maintenance Report, Manpower Report, Service Quality, and Complaint / Commendation Report).
  • Tracks and maintains employee attendance system, processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer complaint data, accident data, road call data, and other operations related functions.
  • Recommends and disciplines operations personnel. Interviews necessary drivers and staff and completes customer complaint investigations.
  • Informs Contract Manager of potential risks in the operation.
  • Performs all other duties as assigned and may assist with other areas based on location needs.

Education, Licensing, and Certifications Required:

  • High school diploma or equivalent (G.E.D.).
  • 2-year college degree or higher preferred.
  • Must have a Driver's License valid in the United States

Experience Required:

  • 3-5 years experience in transportation.
  • 2-3 years supervisory experience preferred.

Skills and Knowledge Required:

  • Ability to work independently with general supervision.
  • Must have a high level of proficiency with Microsoft Excel and other Microsoft 365 software.
  • Ability to quickly learn and use new software programs.
  • Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
  • Excellent communications, interpersonal, confidentiality and organizational skills.
  • Ability to read and comprehend instructions, short correspondence, and memos.

Skills and Knowledge Preferred:

  • Knowledge of payroll practices.
  • Knowledge of transit systems.

Pre-Employment Requirements:

  • Must successfully pass drug testing, criminal background check, and other background checks.

Physical Requirements:

  • Up to 60% of work is accomplished indoors and in air conditioned or ventilated facilities.
  • The employee is generally subjected to long periods spent sitting, typing, and looking at a computer screen.
  • Must be able to compose reports in a coherent and legible way.
  • Must have reliable transportation to and from work.
  • Must be able to work extended hours and shifts regularly as needed including evenings, weekends, and holidays.
  • Must be able to:
  • Use full range of hearing, speech, and vision.
  • Use fingers (manual dexterity) handling paperwork and typing.
  • Stoop, crouch, squat, or kneel when performing inspections of any type.
  • Bend at knee, hip, waist when performing duties.
  • Lift and carry 50 lbs.
  • Climb stairs regularly.
  • Stand for prolonged periods of time.
  • Be subject to wet, cold, or hot outdoor environmental conditions.
  • Travel requirement (as a percent)