Analyst Employee Development 2

3 weeks ago

San Antonio, Texas, United States CPS Energy Full time

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more.

We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day

Deadline :
June 5, 2024

Qualifications may warrant placement in a different job level.

Pay Grade

13

Position Summary


Works with Design Applications Training Team to develop and deliver training courses related to the CPS Energy GIS and other supporting applications.

Executes learning development programs and processes.

Collects and analyzes organizational and departmental data, identify best practices, and conducts research on industry trends to make business decisions.

Tasks and Responsibilities

  • Deliver training on ArcFM, GIS Designer, ARM/Work Manager (WMIS), and other supporting applications and processes;
  • Deliver training in person and virtually;
  • Continuously improve training effectiveness by incorporating safety, reliability, and customer service;
  • Partner with business units and customers to coordinate, develop and facilitate training programs that meet desired business outcomes;
  • Create and coordinates training schedules, monitor course enrollments and ensure course credit completion, track and report attendance and provide support for pre or post course activities;
  • Organize, coordinate, and maintain all training related resources including training materials, audio/visual equipment, LMS System, SAP, and other applicable training software, such as Camtasia;
  • Measure and report learning outcomes by creating and implementing knowledge and skill based assessments;
  • Coordinate with, and support, the training delivery staff;
  • Apply and adapt an instructional design process to create Instructor Led and Computer-Based Training course documentation (i.
e., learning objectives, participant guides, facilitator guides, assessments, handouts, visual aids, how-to's, etc.);

  • Develop business processes to support and sustain learning outcomes, to ensure adherence to work practices and policies as part of the transfer of learning to actual work performance/behavior;
  • Conduct analysis of training needs to determine opportunities for improving performance, and to provide customized training for all areas;
  • Benchmark, research, identify, and implement best practices for training methods and technology into new and revised training programs;
  • Create training related communication materials, market the availability of training courses, and promote developmental opportunities across the enterprise;
  • Conduct on site observations and personnel interviews to determine training needs, and support post training utilization of skills for business unit operating systems or procedures;
.

Minimum Skills
Minimum Knowledge and Abilities

Possess strong organizational, planning, multi-tasking skills to coordinate and organize multiple activities concurrently with sound judgment and initiative.
Effective presentation and interpersonal skills demonstrating a positive enthusiastic attitude.
Analytical and problem solving abilities.
Possess strong and effective oral and written communication skills.

Ability to grasp new concepts and methods quickly and apply what was learned in a one on one or in a class environment.

Ability to work in an unstructured environment where flexibility, creativity and thinking outside the box is essential.
Strong demonstrated character and leadership skills and respected by peers.

Ability to lead and work with teams under pressure and with time constraints in a calm and professional manner, coordinating with others to achieve desired results and multiple deadlines.

Personal computer (PC) experience in a Windows environment with Microsoft Word, Excel, Publisher and Power Point application software.
Possess effective time management skills.
Ability to meet goals and objectives with minimal direct supervision.
Ability to work unscheduled time and/or weekends if necessary.

Preferred Qualifications

  • Bachelor's degree in Business, Education, or Communication with a strong emphasis on grammar and writing skills, curriculum development, and instructional design;
  • Experience and knowledge of ESRI's ArcGIS applications including: ArcMap, ArcFM, and Designer GIS software;
  • Demonstrated proficiency in performing edits on gas or electric facilities in GIS;
  • Demonstrated proficiency in the planning processes using compatible units associated with the overhead electric, underground electric, and/or gas processes;
  • Experience or knowledge in CPS Energy's ARM/Work Management Information System (WMIS) for Work Requests;
  • Knowledge and experience developing course documentation using adult learning theory and methodology, experiential learning activities, and facilitation of learning events;
  • Ability to implement various training media to include: classroom training, CBT, Web, and e learning;
  • Previous experience with: training preparation, organizing and maintaining training documentation, and effective class delivery;
  • Known for establishing and maintaining constructive and effective work relationships, relating well with individuals at all levels of an organization (internally and externally), using diplomacy and tact, and diffusing high tension situations comfortably;
  • Knowledge of SuccessFactors Learning Management System (LMS)
Competencies

Demonstrating Initiative
Working with Ambiguity
Driving for Results
Evaluating and Implementing Ideas
Driving Continuous Improvement
Communicates Effectively

Minimum Education

High School Diploma or GED

Required Certifications
Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required.

Physical Demands


Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Some analyst position may require exerting up to 50 pounds of force occasionally.
CPS Energy does not discriminate against applicants or employees.

CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status.

CPS Energy will comply with all laws and regulations.

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