Program Analyst

3 weeks ago


San Antonio, Texas, United States Transportation Security Administration Full time

This Program Analyst position is located Enterprise Support (ES), Training & Development (T&D), Training Center Division (TCD/Canine), Transportation Security Administration, Department of Homeland Security (DHS).


Duties include but are not limited to:


Gather and organize information on problems or procedures, evaluate alternative methods for resolution, and present recommendations to supervisor or team lead; analyze data gathered by compiling, categorizing, calculating, and tabulating training program information or data in order to identify the underlying principles, reasons, or facts relative to training data; documents findings of study and prepare recommendations for implementation of new systems, procedures, or organizational changes.

Develop and maintain course files using technology tools for retrieval of records; prepare and review forms and reports; confer with management and users about format, distribution, and purpose; identify problems and propose recommendations for improvements; Prepare manuals and user guides as well as train employees in use of new forms, reports, and procedures.

Conduct routine assessments and validation of agency training delivery and scheduling requirements and supporting operating systems relative to training programs; documenting observations and providing timely feedback to managers and subject matter experts regarding opportunities to improve system performance; evaluate the effectiveness of processes and procedures, provide information to staff and senior analysts/supervisors/managers in a variety of studies and reports, to include recommendations for improvements when appropriate.

Inputs data and maintain a high degree of accuracy for all manual, automated database, and electronic office files and records, ensuring consistency with Privacy Act or other regulatory requirements relative to TSA programs.

The major duties described above reflect the full performance level of this position.

Typically, the lower pay band (F Band) performs the same duties but will receive more guidance and training; and/or projects/work assignments may be less complex.


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