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IT Support Analyst

3 months ago

San Antonio, Texas, United States Apex Systems Full time

Title: IT Support Analyst
Location: 100% Remote (CST/MST/EST hours)
Schedule: Panama schedule
Job Details: 12+ month contract
Number of Openings: 2
Interview Process: 1 virtual round

JOB SUMMARY
The IT Analyst is responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents as rapidly as possible. By consistently executing the operations processes, the IT Operations Analyst is able to ensure the stability of IT service delivery across the enterprise.
KEY DUTIES/RESPONSIBILITIES

  • Responsible for executing IT processes to detect, escalate, and resolve incidents or potential incidents. Responsible for providing troubleshooting or tier 1 resolution services. 40%
  • Provide incident leadership and assist with directing service delivery staff to restore service as rapidly as possible. 40%
  • Responsible for managing and maintaining processes, procedures, elevation diagrams, system inventories. 20%
EDUCATION
  • B.S. or B.A. in Computer Science preferred, 1+ years of experience in an IT-related field required.
  • ITIL v3 Foundations Certification preferred.
KNOWLEDGE/SKILLS/ABILITIES
  • Demonstrate knowledge with IT Service Management tools (Service Now, Jira, Twillio, etc.)
  • Demonstrate knowledge executing documented troubleshooting processes.
  • Demonstrate knowledge to identify and triage events for action.
  • Demonstrate knowledge with one or more of the following technologies: Windows Server 2008+, Mainframe (zOS, JCL, etc.) and Network hardware (Cisco, F5, etc.)
  • Demonstrate proficiency with Microsoft Office products (Excel, Word, PowerPoint, etc.)
  • Exhibit strong verbal and written communication skills.
  • Ability to work in a collaborative, dynamic team environment and interact at all levels.
  • Ability to work shifts including nights and/or weekends.
  • Ability to meet deadlines in a fast-paced environment. Exhibit excellent time management and project planning / strategizing skills.
PHYSICAL DEMANDS / WORKING CONDITIONS
  • Extended Use of Computer Monitor
EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.