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contact representative
3 months ago
The duties performed for developmental positions will be of limited scope and complexity to develop skills, proficiency, and work experience.
Receives and answers telephone inquiries concerning functions related to any one (or a combination) of the following: Accounts Payable, Retired and Annuitant Pay, Military Pay, Civilian Pay, Garnishments, and/or myPay.
Safeguards Personally Identifiable Information (PII) by verifying identity of incoming callers.Interviews the caller to obtain necessary information to assess the issue and determine action required for resolution.
Attempts to eliminate misunderstandings, erroneous information and dissatisfaction discovered during the course of the call by explaining process steps, timelines and decisions or outcomes of the inquiry.
Incumbent consults regulations, policies and procedures sufficient to explain pay, billing and other types of financial procedures; referencing various technical materials; conveying options and resolving problems within automated financial systems.
