Relationship Management Support Associate
1 month ago
Job Classification:
Sales - SalesJob DescriptionPrudential's Structured Settlements Business is seeking a Relationship Management Support Associate. The Relationship Management Support Associate, as a member of the Onboarding and Administration Team, will report to the Manager, Onboarding and Administration. The Relationship Management Support Associate is an entry level position responsible for performing various operational activities, including but not limited to, new sale set up, processing client requests, and contract delivery. The individual in this role will work closely with the Relationship Management, Onboarding, and Advanced Underwriting Teams within Structured Settlements, and our internal and external partners. The position will be a hybrid role based in Newark, NJ.
Primary Responsibilities Include- Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale set up, and contract mailings.
- Monitor a shared mailbox to ensure timely resolution of client requests/inquiries.
- Ensure timely upload of contracts to the Structured Settlements website.
- Manage applicable spreadsheets and prepare metrics to ensure proper processing of work.
- Answer and resolve incoming emails and calls from our external distribution channel.
- Process Post Issuance Changes as needed.
What you'll need to succeed:
- Bachelor's Degree, open to recent graduates.
- Possess excellent attention to detail.
- Ability to work as part of a team, but also requires the ability to work independently and provide timely results.
- Self-motivated with a positive 'can-do' attitude.
- Strong interpersonal skills, both written and verbal.
- Successful time management skills.
- Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, One note).
- Flexibility to work overtime based on work volumes.
Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services including 1:1 Career advice, on demand resources and networking to propel your career forward.
We're a global organization, full of outstandingly dedicated people who aren't afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.
What we offer you:- Market driven base salaries, with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- Retirement plans: 401(k) plan with company match (up to 4%)
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers . Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
RSRPRUD
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $46,200.00 to $68, Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email to request assistance.
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