Carrier Relationship Management

4 weeks ago

New York, New York, United States Marsh McLennan Full time

Marsh Advisory's Consulting Solutions team helps you continually uncover insight into the most pressing business risks — and build roadmaps for better outcomes. Our team works closely and collaboratively with you to implement changes that impact financial improvement, helping you manage volatility while enhancing your risk management culture and, ultimately, bottom line. Combining specialized expertise and advanced analytics, we enable businesses to spot emerging opportunities with confidence.

Marsh is seeking candidates for the following position to be based in the New York office:

Carrier Relationship Management - Senior Specialist

What can you expect?

  • Serves as the first point of contact for day-to-day communications with designated clients, follows up on correspondence, will manage individual projects to completion. May supervise junior colleagues in the completion of projects. Works to strengthen and grow account relationships.
  • Addresses escalated issues and concerns in a timely and effective manner, helps manage expectations, mitigate relationship risks and applies judgment as to when to escalate major issues to senior level colleagues ensuring compliance.
  • Develops strong relationships with professional counterparts at client organizations.
  • Develops an understanding of client businesses by conducting research, may provide research on industry or other analysis and prepares peer benchmarking studies for client and or team use.
  • Supports colleagues by managing day-to-day aspects for designated accounts and conducts ensuing account management tasks including: working with legal on contract development, requests and gathering of information from carriers and colleagues, participating on projects, liaising between internal senior professionals and organizing meeting logistics to ensure customer satisfaction.

What is in it for you?

  • A company with a strong brand, with experience developing solutions for todays and tomorrow's toughest challenges
  • A culture of internal mobility, diversity, inclusion, and collaboration
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and client organizations
  • Flexible work opportunities for work/life balance
  • Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

  • Will lead meetings with clients and other Marsh colleagues in the performance of delivering consulting advice
  • Mitigates account concerns or issues encountered, addresses problems in a timely manner and applies judgement as to when and what to escalate up to senior level colleagues.
  • Reports to senior colleagues on relationship satisfaction to ensure a mutual understanding both internally and externally.
  • Serves as the project or account manager for the account team on larger initiatives or complex accounts, implements action plans, monitors progress, assures service meets or exceeds expectations.
  • Drafts and or supervises completion of essential comprehensive project documents, including data analysis intended for clients. Upholds business and compliance standards when representing the firm while offering customized solutions and completing proposal work.

What you need to have:

  • Bachelor's degree or equivalent work experience
  • 3+ years of commercial P&C account management or account management support
  • Experience working with large commercial clients (ex. Fortune 1000) a plus

What makes you stand out?

  • Ability to build strong relationships and build rapport with internal colleagues, clients and carriers.
  • Self-starter, resourcefulness with the ability to bring solutions and ideas to the firm.
  • Being able to be part of a collaborative team and feel that you can make an immediate impact.

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

The applicable base salary range for this role is $81,200 to $173,300.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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