Supervisor, Customer Service

4 weeks ago

Portland, Oregon, United States PacifiCorp Full time
General Purpose

Supervises a location or segment of a larger department. Implements business objectives, strategies and plans and oversees daily work functions. Responsible for selecting, coaching, and developing employees and management of salaries. Responsible for process improvement and management of billing, credit, outage and new service work streams. Provides alternatives and recommendations to management and influences their decisions regarding courses of action. Implements and supports company programs and policies. May be a working supervisor.

Responsibilities

Promote a customer first culture and commit to delivering outstanding results for customers.

Oversee the activities of the customer service agents and billing, credit, outage and new service work streams.

Monitor operations and activities of utility billing services; recommend improvements and modifications and prepare various reports on operations and activities. Recommend and assist in the implementation of goals and objectives; implement policies and procedures.

Meet billing operational standards by contributing billing information to strategic plans and reviews. Implement production, productivity, quality, and customer-service standards; resolve problems; identify billing system improvements.

Ensure timely reconciliations of accounts related to customer and delinquent accounts.

Handle extremely difficult customer situations involving account disputes, collections, and electric turn-offs for delinquent accounts.

Monitor customer account balances for utilities services and collection procedures.

Assure credit collection policies are consistent with sound business and financial policies, and comply with City, State, and Federal rules and regulations throughout the six-state service territory.

Monitor delinquent closed accounts and authorize assignments to collection agencies.

Monitor correspondence and claims in connection with bankruptcies and estates.

Coordinate utilities rate refunds, notification of customers, reconciliation of accounts.

Establish career development plans for customer service agents, evaluate performance, and provide ongoing feedback.

Coach, develop, mentor, lead, and motivate customer service agent teams to achieve optimum performance and comply with all company policies and procedures.

Serve as first level resource for customer service agents.Identify and resolve all disciplinary and performance issues within the team so that customer satisfaction remains high, driving towards the complete elimination of complaints.

Conduct daily team briefings and demonstrate a high level of energy, commitment, and motivation toward achieving targets.

Facilitate meetings to communicate key messages to customer service agents.

Develop and implement customer service work guidelines and company policies to customer service agents and teams.

Apply principles and best practices to achieve total customer satisfaction and telephone statistical and corporate leadership goals.

Serve as a liaison between customers and various company departments.

Manage large-scale projects including new business and implementation of new center technologies.

Consult with internal and external customers working with all levels of an organization including people with different styles and backgrounds.

Utilize the capabilities and functionality of word processing, outlook, spreadsheets, SAP, GTx, CSS, eQuality and other technologies.

Requirements

Bachelor's Degree in an applicable field; or the equivalent combination of education and experience. A minimum of six years' experience in a customer service environment. Supervisory skills including the ability to implement action plans for achieving objectives and to oversee daily operations. Communication and interpersonal skills to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments. Leadership and teamwork skills to develop and promote cooperative working relationships within and among departments. Thorough knowledge of local policy and state statutes regarding utility billing and collection services. Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes. Knowledge of strategic plan and objectives for area, day-to-day operations of specific area, company policies, procedures and practices, and federal, state, and local laws and regulations. Proficient with the use of personal computers including spreadsheets, word processing, databases, and presentation applications. Demonstrated conflict resolution skills. Ability to work with all levels of an organization including people with different styles and backgrounds.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Req Id:

Read the full posting.

  • Customer Service

    4 weeks ago

    Portland, Oregon, United States First Choice Coffee & Water Service Full time

    Leading Gourmet Coffee distributor to businesses in the Metro area is looking to add a customer service/office person to assist customers with orders and service needs. Fast paced office that supports distribution/deliveries of coffee supplies needs a person who is punctual, friendly with high energy, and can multi-task throughout the day. Some office...

  • Customer Service Representative

    2 days ago

    Portland, Oregon, United States Waiter Full time

    , one of the nation's leading independent Corporate Restaurant Delivery Services, is looking for a new Customer Service Specialist Customer Service Specialist:The Customer Service Specialist delivers customer service and provides customer support to customers via phone, live chat and e-mail. The position will also entail assisting with various marketing,...

  • Customer Service and Admin

    3 weeks ago

    Portland, Oregon, United States Innovation Auto Body Full time

    Innovation Auto Body is family owned business. We are looking for a Customer Service that help answering phone, greeting ,scheduling customer and help invoicing updating customers and some other administrative assistance.

  • Customer Service Representative

    2 days ago

    Portland, Oregon, United States Galleher Full time

    Customer Service Representative (Portland)Galleher LLCcompensation: $ $23.00 DOEemployment type: full-timejob title: Customer Service RepresentativeImmediate opening for a CSR support at fast paced building materials distributor Located in SE Portland Full Time Monday – Friday 7:30 am- 4:00 pm Day Shift Pay rate DOE $20.00-$23.00 Paid Sick leave Paid...

  • Customer Service/Sales

    4 weeks ago

    Portland, Oregon, United States Marion's Carpet & Flooring Warehouses Full time

    Areas leading flooring company needing help in Sales and Customer Service. Full time with health benefits. Do not need experience in flooring but must have at least one year in retail sales. Weekends must - all inside sales and no travel required. Mon-Fri 10-6 Sat 10-5 Sun 11-5Once trained can work into $75k a year position. Resumes to email below.

  • Auto sales Customer service

    1 month ago

    Portland, Oregon, United States Streamline Motorsports Full time

    Sales associate need and or customer service person looking to hire a couple of people male or female no experience needed just looking for someone who is ready to work and can follow directions accurately great work atmosphere you'll love coming to work every day.WHAT WE'RE LOOKING FOR Committed to teamwork and providing "World Class" customer service Neat,...

  • customer service representative auto body

    2 days ago

    Portland, Oregon, United States Classic Collision Full time

    Customer Service Representative Position. Immediately hiring We are now seeking responsible and energetic people,You will help customers with dropping off their vehicles and when they are picking up their vehicles. Scheduling both estimators and customers appointments.Help with rental set up and claim information.Answering a multi-line phone system.Previous...

  • customer service representative auto body

    2 days ago

    Portland, Oregon, United States Classic Collision Full time

    Customer Service Representative Position. Immediately hiring We are now seeking responsible and energetic people,You will help customers with dropping off their vehicles and when they are picking up their vehicles. Scheduling both estimators and customers appointments.Help with rental set up and claim information.Answering a multi-line phone system.Previous...

  • customer service representative auto body

    2 days ago

    Portland, Oregon, United States Classic Collision Full time

    Customer Service Representative Position. Immediately hiring We are now seeking responsible and energetic people,You will help customers with dropping off their vehicles and when they are picking up their vehicles. Scheduling both estimators and customers appointments.Help with rental set up and claim information.Answering a multi-line phone system.Previous...

  • Automotive Service Advisor

    3 weeks ago

    Portland, Oregon, United States Todd's Point S Tire and Auto Service Full time

    AUTOMOTIVE SERVICE ADVISOR (SE PORTLAND)Looking for a Full-Time Automotive Service Advisor in a fast-paced automotive repair shop in SE Portland.Requirements:Outstanding Customer Service SkillsMinimum of 1-3 Years of Service WritingBackground in the Automotive IndustryValid Driver's LicenseComputer Skills - Typing, Working Knowledge of Mitchell/All Data...

  • Project Supervisor

    2 hours ago

    Portland, Oregon, United States Otis Construction Full time

    Residential Construction Project Supervisor (Portland Metro Area) Established, well-respected General Contracting company in Portland has an immediate opening for a Project Supervisor for high-end custom homes and residential remodels. We're looking for a seasoned residential construction manager (15 years in the trades, at least 8 of those in management)...

  • Program Supervisor II

    3 weeks ago

    Portland, Oregon, United States Cascadia Health Full time

    Cascadia Health (), one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate, and dedicated staff who are...

  • Community Program Supervisor II

    1 month ago

    Portland, Oregon, United States Cascadia Health Full time

    Cascadia Health (), one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate, and dedicated staff who are...

  • Supervisor - Airport Operations

    1 month ago

    Portland, Oregon, United States United Airlines Full time

    Supervisor - Airport OperationsThere's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in...

  • Key Customer Manager

    1 month ago

    Portland, Oregon, United States Portland General Electric Company Full time

    Job Function Summary Manages accounts of customers with substantial energy usage such as commercial or industrial consumers, universities, and local municipalities. Key Customer Manager Key Job Information Key Customer Manager, P3 Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to...

  • Supervisor, Plant

    1 month ago

    Portland, Oregon, United States PacifiCorp Full time

    General PurposeSupervises a location or segment of a larger department. Implements business objectives, strategies, and plans and manages daily work functions. Responsible for selecting, coaching, and developing employees Implements and supports Company programs and policies. Directly responsible for plant production, equipment and maintenance reliability,...

  • Food Service Worker

    4 weeks ago

    Portland, Oregon, United States Department Of Veterans Affairs Full time

    Summary Food Service Worker (FSW) perform tasks with several steps or a sequence of tasks that requires attention to work operations. FSW can do all the duties of a lower grade worker. They can work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving...

  • Customer Care/Sales Support

    1 month ago

    Portland, Oregon, United States Strive Workplace Solutions Full time

    Who we are?Strive Workplace Solutions is a family-owned, "locally" managed, "business products" company, who has been in business since 1967 with 7 locations in 3 states.Our Customer Care/Sales Support position is responsible for engaging with customers on behalf of the company. Your duties include answering phone calls, emails and chats from customers. You...

  • Food Service Worker

    4 weeks ago

    Portland, Oregon, United States Department Of Veterans Affairs Full time

    Summary Food Service Worker (FSW) perform tasks with several steps or a sequence of tasks that requires attention to work operations. FSW can do all the duties of a lower grade worker. They can work in one or more functional areas of the kitchen such as food preparation, dish and pot washing, dry and refrigerated storage and receiving, and the serving...

  • Customer Care Representative

    3 weeks ago

    Portland, Oregon, United States Opti Staffing Group Full time

    OPTI STAFFING IS HIRINGPosition: Customer Care RepresentativeLocation: NW PortlandPay: $20/hr. DOESchedule: Monday-Friday, 8am-5pm with an hour lunchWho We Are:Our client is a vibrant company in Portland with a positive and family-oriented atmosphere.What You'll Do:Manage inbound and outbound callsCoordinate with driversProcess returnsHandle live chat...