Coordinator – Happiness Delivery Real Time Analyst
2 weeks ago
Team for Career Site
Customer Service
In short
On is seeking a Real-Time Analyst to join our dynamic Happiness Delivery team. As a Real-Time Analyst (RTA), you will play a crucial role in ensuring the seamless operation of our global network, identifying challenges in real-time, and swiftly resolving issues to maintain exceptional customer experience. Join us in delivering happiness every day
Work hours average 8 hours per day, 5 days per week between 6:00 or 7:00 AM-5:00 or 6:00pm Monday-Friday. Potential for Saturday/Sunday hours as needed.
Your mission
– Partner with the greater Direct-to-Consumer (DTC) team, Workforce Management (WFM), and On's external partners to achieve our KPIs.
– Collaborate with our partner RTAs by leading them to hit established SLAs on an hourly basis.
– Work independently to own, report, and share observations and suggestions for improvement.
– Balance working within multiple systems to align skills and queues with customer demand.
– Continuously monitor channels and react swiftly to challenges according to agreed-upon processes.
– Perform root cause analysis on DTC service-level agreement (SLA) outcomes.
– Support external partners in training to set clear expectations in daily routine.
Your story
– 2+ years experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media
– Proficiency in Excel
– Ability to stay calm under pressure with a keen sense of urgency when required.
– Great attention to detail and process skills
– Effective communication across all levels and functions
– Excellent written and oral communication skills
– Proven capacity to maintain a strategic perspective when confronted with competing priorities.
– Previous experience as part of a WFM team, either as an RTA or a scheduler a plus
Meet the team
Happiness is the only thing that multiplies when shared. So, take the chance and deliver happiness all day, every day at On You will work in a team-player Team, which loves new challenges and where happiness is part of their DNA. If you want to take every opportunity to WOW our customers, our team and On – we would be happy to write stories together.
-
Corporate & Real Estate Paralegal
4 weeks ago
Portland, Oregon, United States Tonkon Torp LLP Full timeTonkon Torp, a prominent, full-service firm in Portland, Oregon, is looking for a motivated and detail-oriented Corporate & Real Estate Paralegal with at least three years substantive corporate paralegal experience in securities, real estate, transactional, corporate governance/or and entity management to join our busy Business Group immediately. Ideal...
-
Policy & Implementation Analyst
6 days ago
Portland, Oregon, United States Cambia Health Solutions Full timePolicy & Implementation AnalystTelecommute Option - Must reside in ID, OR, UT or WAWHO WE NEEDThe Policy and Implementation Analyst uses Medical coding knowledge and experience and evaluates, recommends and implements clinical editing solutions to assure accurate outcomes consistent with medical and reimbursement policy and financial targets. This role...
-
Route Coordinator
3 weeks ago
Portland, Oregon, United States Labcorp Full timeLabCorp is seeking a Route Coordinator to join our team. This role develops and coordinates the daily route, work, and training schedules of assigned work group. Assists Branch Manager with administrative duties associated with Professional Services operations. Work Schedule: Wed to Fri, 10:00am - 8:30pm & Sat, 8:00am - 6:30pm (4x10)Work Location: 1225 NE...
-
Senior Director of Operations, Americas
1 week ago
Portland, Oregon, United States On Full timeTeam for Career SiteOperationsIn shortOn is hiring a Senior Director of Operations – Americas, to lead our largest market in it's continued success. As a vital member of the America's Management team, you will lead the Logistics, Happiness Delivery (Customer Service), Technology, and Sales Operations teams. With a global mindset, you will drive initiatives...
-
Staff Business Analyst
1 week ago
Portland, Oregon, United States Portland General Electric Company Full timeSummaryThe Advanced Energy Delivery Technology Solutions team bears critical responsibility on behalf of Portland General Electric (PGE) to advance our clean energy future through technology advancements and integrations in building a smart grid. The mission of our team is to enable data driven decisions across the company and external stakeholders by...
-
Patient Service Coordinator
4 weeks ago
Portland, Oregon, United States Five Pines Dental Full timeHello We are a modern private practice looking for a Treatment Coordinator with prior dental industry experience. This position is full time hours/week), four days per week with alternating Mondays and Fridays, so every other weekend is a 4-day weekend. No nights or weekends required.We work hard to care for our patients in a positive, comfortable...
-
DTC Customer Service Coach
3 weeks ago
Portland, Oregon, United States On Full timeTeam for Career SiteCustomer ServiceIn shortAs a Customer Service (we call it Happiness Delivery) Coach at On, your mission is to build a strong and high-performing workforce in collaboration with our internal team and global partners. Your goal as a Coach is to ensure new hires have a smooth and consistent training journey and continue to be high performers...
-
Principal Program Manager
2 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeSummaryThe Principal Program Manager plays a pivotal role in developing and executing the strategic roadmap for real estate initiatives within the Company. Reporting directly to the Director of Real Estate Services, this role involves defining, prioritizing and sponsoring large, complex real estate projects and initiatives, while ensuring alignment with...
-
Newspaper Delivery Position
4 weeks ago
Portland, Oregon, United States PCF, Inc Full timeSIGN-ON BONUS – RELIABLE SOURCE OF SUPPLEMENTAL INCOME Overnight/early AM newspaper delivery routes available. Immediate routes available near where you liveRoutes available in Beaverton, Gladstone, Lake Oswego, Milwaukie, Downtown Portland, NE Portland, SE Portland, Tualatin, Tigard, and Wilsonville areas.PCF is a leader in orchestrating newspaper...
-
Independent Contractor Delivery Driver
2 weeks ago
Portland, Oregon, United States Brownstone International Full timeWe are a local package delivery company looking for drivers who have extra availability to handle small parcel delivery services. We have deliveries at all times and hours of the week and are looking for additional coverage to handle our work. We are hoping to find 2-4 drivers to assist us on shipments our current drivers are unable to cover. We are looking...
-
Delivery Driver
4 weeks ago
Portland, Oregon, United States Marsee Baking Full timeCommercial bakery has openings for full-time Delivery Drivers. Hours are approximately 10:00pm - 8:00am, four days per week. Days may vary.We deliver baked goods around the Portland metro area and south 7-days a week.We offer medical coverage, competitive pay and premium baked goods daily.This job is a great fit for a dependable person who: *Has a current...
-
Senior Technical Business Support Analyst
3 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - WorkdayThis position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning, Recruiting...
-
Loss Control Intern
3 weeks ago
Portland, Oregon, United States MEMIC Full timeMEMIC's Summer Internship Program identifies college students who want real-world experience that will allow them to gain valuable knowledge and skills within their field of study. This is a paid internship that can also be credited towards the student's degree. The program will last 11 weeks, beginning on June 3rd and ending on August 16th. This opportunity...
-
Systems & Development Analyst 1/2/3 or Senior
4 weeks ago
Portland, Oregon, United States PacifiCorp Full timeGeneral PurposeUnder direct supervision, the systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and...
-
Warehouse - Delivery Driver Class C support
3 weeks ago
Portland, Oregon, United States Galleher LLC Full timeImmediate opening for a Warehouse/Delivery Driver Class C support at fast paced building materials distributor Located in SE Portland Full Time Monday – Friday Day Shift Pay rate DOE $20.00-$23.00 Paid Sick leave Paid Holidays Paid Vacation 401 K Medical * Dental * VisonJob Detail Forklift experience Receiving and checking in material Loading and...
-
Portland, Oregon, United States Sittercity Full timeHi We are a family of 4 living in NE PDX. We have a 1.5 year old, Martina, and an almost 5 year old named Weston. Both kids are very sweet, full of personality, and like to have fun.We are looking for a babysitter to help get dinner going, then follow up with bedtime routine and books. Our toddler will be in bed by 7:15-7:30pm and our son will be in bed by...
-
Senior Backend Engineer
3 weeks ago
Portland, Oregon, United States Verivest Full time"Verivest is a tech-enabled real estate investment services platform built upon a mission to bring transparency and accountability to the middle market to increase the speed of trust creation between real estate sponsors and investors. Our platform provides a sponsor directory connecting accredited investors with real estate sponsors across the country, as...
-
Financial Analyst
1 week ago
Portland, Oregon, United States M Financial Group Full timeM Financial Group is a community of leaders comprising the best and brightest minds in our industry. By combining individuals' expertise and skill, M Financial Group has become a powerful force committed to advancing the interests of our industry, communities, and clients for over 40 years. M's solutions are rooted in the diverse expertise of our team, our...
-
Associate Payroll Analyst
2 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeJob Function SummaryPayroll Prepares, documents, and disburses payroll checks, payroll taxes and employee benefit payments in compliance with applicable laws. Provides analytical thinking and troubleshooting skills applied to resolving issues related to payroll processing. Recommends and develops operating efficiency improvements. Monitors and ensures proper...
-
Route Delivery CDL Driver Class A or B CDL
4 weeks ago
Portland, Oregon, United States Industrial SourceNational Fire Fighter Corp Full timeYou Are Not an Easy Person to FindIndustrial Source/National Fire Fighter Corp., is a 3rd generation family-owned, customer-focused company and a recognized leader in welding/industrial supplies & fire protection services. We're looking for our next fabulous full time delivery driver to join our Portland distribution team. Shift is 6:30am-2:30pm...