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lead medical support assistant

3 months ago

Richmond, Virginia, United States Veterans Health Administration Full time

Duties include but are not limited to:
Meets the needs of customers while supporting the Medical Center and Service missions.

Consistently communicates and treats customers (patients, visitors, volunteers, and all Medical Center staff) in a courteous, tactful, and respectful manner.

Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately.

Protects printed and electronic files containing sensitive data in accordance with the provisions of the Privacy Act of 1974 and other applicable laws, federal regulations, VA statutes and policy, and VHA guidelines.

Protects the data from unauthorized release or from loss, alteration, or unauthorized deletion.

Follows applicable regulations and instructions regarding access to computerized files, release of access codes, etc., as set out in the computer access agreement that the employee signs.

Performs the following limited administrative personnel management functions:

Monitors working conditions such as seating, ventilation, lighting, safety.
Maintain a current list of all primary and alternate timekeepers for the various T&L units. Assures the alternate timekeeper assumes responsibilities whenever a primary timekeeper is absent. Assist with discrepancies and errors.
Reports to the supervisor on performance, progress and training needs of employees, and on behavior problems.

Resolves simple, informal complaints of employees and refers others, such as formal grievances and appeals, to the supervisor or an appropriate management official.


Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines and quality have been met.

Incumbent must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:

Schedule appointments/and utilize the various appointment lists in a timely manner. All appointments will be made with the patient's input, whether in person or by phone.
Notifies supervisors when clinic access is less than desirable or if a patient cannot be scheduled within mandated clinic timeframes
Daily review of active/pending consults, recall list and all alerts

Estimates and reports on expected time completion of various projects or sensitive work and maintain records of work accomplishments, and time expended and prepares production reports as required.

When records are received, the incumbent will ensure all the documents are properly scanned into CPRS.

Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of the request and provide the information desired using privacy rules and established clinic processes.

Obtains assistance and/or needed information from the supervisor on problems that may arise or backlogs that cannot be disposed of promptly.

Work Schedule:
Monday- Friday (8:00am - 4:30pm)

Telework
:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #

: 00000

Relocation/Recruitment Incentives
:
Not Authorized

Fi

nancial Disclosure Report:
Not Required