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MGM Rewards Representative

2 months ago

Las Vegas, Nevada, United States MGM Resorts International Full time

POSITION SUMMARY:

The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemption and transactions of MGM Rewards promotions, and answering questions about MGM Rewards or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assist guests with all requests, answers questions about MGM Rewards and GameSense and address guest problems in a professional and timely manner
  • Explain the MGM Rewards program in detail, enroll guests in MGM Rewards, and redeem guests' points or offers
  • Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests
  • Manage member account information in the database system and issue M life Rewards cards
  • Promote the MGM Rewards Mastercard by explaining rewards and benefits to members, accept MGM Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Able to effectively communicate in English, in both written and verbal forms
  • Able to lead and mentor a team
  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

  • High school diploma or equivalent
  • Work varied shifts, to include weekends and holidays

PREFERRED:

  • One (1) year of customer service experience
  • Knowledgeable of Player Tracker systems
  • Bilingual